Customer Reviews for ES Motors
(U-Haul Neighborhood Dealer)

391 reviews

30028 Vines Creek Rd   Dagsboro, DE 19939

(302) 321-6174

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(302) 321-6174

30028 Vines Creek Rd
Dagsboro, DE 19939

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Had to get help to lift my trailer tounge. This was a larger 8x12 enclosed trailer and the tounges are all the way on the ground.

DAVID C 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D 
Rating:
4.0

Truck could have been cleaned off from the snow and area surrounding truck. Had to walk through snow to get in. Originally rented van, Uhaul called night before and gave me the 10" truck instead due to van not being available. I asked when I went to pick it up if I could return to a closer location by my home and was told it would be consider 1 way and cost more! If I would have thought quick enough when they called, I would have canceled the van and just went for the 10" truck by my house. Total inconvenience.

Tina A 
Rating:
5.0

No problems very nice customer service

Jack G 
Rating:
5.0

Using the website on a mobile device can be a bit frustrating. Not a reflection on the locations.

GRANT G 
Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
3.0

Wiring had shorts. I had a reservation at a location 5 min from my home. The night before I was told I needed to change the pickup to a location 45 min away. I drove by at least 4 uhaul sites to get the trailer

JOANNE C 
Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
5.0

Thank you for your help.

AASHISH B 
Rating:
3.0

Out of my way and not open on Sunday. There were many other locations that were closer for drop-off.

STEVEN C 
Rating:
5.0

Customer did not leave a comment.

ARNOLD Z 
Rating:
5.0

good job

KENNY T 
Rating:
4.0

Customer did not leave a comment.

William D 
Rating:
3.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
4.0

I did not like the fact I had to drive elsewhere to pick up a truck. I feel it should be delivered to the site closes to your location. other than that, no problems

DARLENE L 
Rating:
5.0

You do not check mileage when returning I told them 30 miles,but did not do 30.it was a one block move.when I returned truck I had only put 16 miles on it charged for 30.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Nothing

RICHARD K 
Rating:
3.0

See answer above.

MITCHELL M 
Rating:
5.0

Customer did not leave a comment.

Lisa R 
Rating:
2.0

The guy was only worried about us parking the truck as close to the others, as possible… which he repeated several times. Never asked if any issues or checked mileage.

Keren D 
Rating:
5.0

Great customer service and everything was great .

DAVID E 
Rating:
5.0

Customer did not leave a comment.

KURT F 
Rating:
2.0

Customer did not leave a comment.

John B 
Rating:
4.0

Building was clean and checkout was quick

MASON K 
Rating:
2.0

unit should have been at the location i reserved it to be picked up at. i should not have to go 10 miles out of my way to pick up i am not a uhaul employee

JOHN H 
Rating:
1.0

The cell service was so bad in this parking lot that it took 30 minutes to use the application.

Jessica N 
Rating:
5.0

Customer did not leave a comment.

GREGORY S 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER U 
Rating:
4.0

Renting after hours via the app was an excruciating 2+ hour ordeal, and that means WITH tech support on the phone! App needs to be clearer, more functional and QA tested in the field with spotty service and no wifi!

A J 
Rating:
3.0

The oil light was on from the time I drove it. I think it needs to be more maintained.

COLLeeN G 
Rating:
5.0

Windshield had a crack in it when I rented it. The dashboard lit up stating "Oil change required." Other than those two items, the van (9 foot) was well maintained and clean. It was just the perfect size to transport what I needed to move. Charges were reasonable.

ROGER L 
Rating:
4.0

Customer did not leave a comment.

KENNETH A 
Rating:
5.0

Good stuff!

LARRY J 
Rating:
3.0

Needs to be more friendly.

rick c 
Rating:
4.0

They kept us informed on the problem with the unit size we requested and upgraded us so we had no problems.

John B 
Rating:
5.0

Was totally satisfied

JOHN Z 
Rating:
4.0

Customer did not leave a comment.

James M 
Rating:
3.0

A little help in picking up the tongue of the trailer and moving it would have been appreciated. It was very heavy and difficult to move to the hitch. Although it was much easier to disconnect by myself.

Paul W 
Rating:
1.0

Customer service was not great will never go back again ask about getting a day taken off and we're not very helpful at all Plus they charged the gas charge that isn't even supposed to be there whenever go back to ES motors for U-Haul over again

Aaron W 
Rating:
1.0

We arrived to the location at 8:30 to pick up our truck. We were having difficulties unlocking the box to obtain our keys so we asked the store associate for assistance. We were rudely informed he was too busy and we should just call corporate. We tried navigating the retrieval of our keys for an hour and a half! The associate still refused to help. We were not able to retrieve our keys until after 10am, while two movers we’d hired were waiting on the clock costing us money for this wasted time. After getting yelled at and having the keys shoved at us, we had to trek to the back of a gravel lot to retrieve our FILTHY truck. The walk was highly difficult for me as I am an amputee with a prosthetic leg. The store associate of course never offered to help or remotely cared. The truck not only smelled but had BLOOD SMEARED ALL OVER THE PASSENGER DOOR! This was not a small amount of blood either. Biohazard anyone?! My amputation was more pleasant than our experience here. Recommend to all your enemies and neighborhood demons.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Hillary W 
Rating:
5.0

All went very smooth and they were a great help. Not what im used to working with a large company. ES motors made it extremely easy and affordable.

Richard L 
Rating:
5.0

The word lock was extremely difficult to use. It took almost 30 minutes to open. When it finally clicked the lever was very challenging for arthritic fingers to push down.

MARYANNE F 
Rating:
5.0

Customer did not leave a comment.

Hillary W 
Rating:
5.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Stefanie G 
Rating:
5.0

Customer did not leave a comment.

Jabaar W 
Rating:
5.0

Trailer could use new tires. Thanks David.

Roger O 
Rating:
2.0

Unfriendly, but informative. He took my keys and said I would be getting an e-mail within the hour. They charged me a $25 cleanup fee and I cleaned the truck up before returning it. The truck was cleaner when I dropped it off than when I picked it up. I will dispute the $25 cleanup charge with my credit card company.

Frank P 
Rating:
5.0

Customer did not leave a comment.

Diane B 
Rating:
2.0

Uhaul needs better customer service people, never renting again. Will pay more from someone else

SCOTT S 
Rating:
5.0

Customer did not leave a comment.

craig p 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
1.0

They moved my pickup to a farther location than I requested and were very unfriendly.

Ronald F 
Rating:
3.0

Got to location about 20 minutes earlier than opening had to use self checkout. Found it annoying.

Steven B 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
4.0

Customer did not leave a comment.

Jennifer H 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Customer did not leave a comment.

Mary A 
Rating:
5.0

The process was quite simple. It took no time at all. The whole process went very smooth.

harry y 
Rating:
4.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Customer did not leave a comment.

Marangelly R 
Rating:
5.0

I received a brand new truck for my long distance move. The representative was courteous and provided prompt service.

STEVEN S 
Rating:
4.0

Customer did not leave a comment.

john c 
Rating:
5.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

jean m 
Rating:
4.0

Customer did not leave a comment.

timothy v 
Rating:
4.0

I had to drive 30 minutes out of the way to drop the trailer off:( it was a Sunday and a holiday tho. 🙃 every location was closed

Carolyn W 
Rating:
3.0

Customer did not leave a comment.

Stephen G 
Rating:
3.0

The drop off location I was assigned was closed on Sunday. Savannah from the central U-Haul call center instructed me to leave it in the parking lot. I was required to disconnect the trailer myself and leave it. I am assuming it was received on Monday. I received no phone call confirming it was received. I have dated and timed pictures showing that the trailer was dropped off if there are any questions.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
4.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

The price is reasonable, The Staff was very polite. It only took 1/2 hour I was In and out !! It was worth every cent getting everything loaded and making one trip !!

Melissa O 
Rating:
4.0

the website was a little confusing .... phone conversation the Uhaul customer service was excellent

Fred T 
Rating:
5.0

All good…everything in order and nice people took care of getting us in our truck and on our way

Karen S 
Rating:
5.0

Customer did not leave a comment.

Alfonso F 
Rating:
5.0

Website was not responding to my request for a rental. Had to book via phone with agent.

Jeffrey S 
Rating:
5.0

Nothing , the staff was awesome and all was smooth sailing.

Vernon O 
Rating:
3.0

Everything went well with this rental, from start to finish. The staff working here was very polite and has your best interest in mind. I would rent from here again.

David G 
Rating:
5.0

Customer did not leave a comment.

Andrew P 
Rating:
3.0

Thank goodness for the lady who works there. The Uhaul system is flawed, I rent multiple times a year, and every single time your system causes frustration and wastes time. Their location does not have good internet coverage, so after 30 minutes on the phone and on the app the lady came over and took me inside to help me. I have an account but every single time it makes me scan my license (why it is on file, and I do it every time and every time it glitches) I would think having an account and renting the number of times I do a year it should be an easy text message, click to confirm and all done. So the location did very well, and the Uhaul system gets a Poor rating.

DEBRA B 
Rating:
3.0

Customer did not leave a comment.

Jody M 
Rating:
5.0

Very satisfied with the trailer in rented from there. The employees there were helpful with getting it connected to my truck.

Ed H 
Rating:
3.0

Low electrical line should be fixed for safety reasons.

Brian H 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Nothing

Michelle R 
Rating:
3.0

Customer did not leave a comment.

Stephen H 
Rating:
5.0

Customer did not leave a comment.

Gordon B 
Rating:
5.0

Nice place , my best place for rent uhau

wellington s 
Rating:
4.0

Customer did not leave a comment.

Louella F 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
3.0

Customer did not leave a comment.

Jacqueline B 
Rating:
3.0

Got the truck there an hour late after the site was closed and was charged for an extra day. This seems excessive given the price I already paid.

BARBARA B 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
No reviews have been submitted for this location.

Additional Services at this Location

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