First of all, this location is similar to just about every uhaul rental place I’ve ever been. They are always in the dodgiest convenient stores in the worst neighborhoods. This one is no exception. But my biggest complaint with U-Haul experience isn’t the dodgy convenience stores - it is the many many hoops you’ve added to the process. This estimate your mileage ahead of time scam is bullshit. It inevitably forces everyone to pay for additional miles. The take a selfie is bullshit too. The entire online experience, calling my wife to confirm my identity is just ridiculous. It is as if you are doing everything you can to drive people from renting from you. If you want to do a one time security check on me and grant me a pass to rent that would be a much better system but to jump through all these hoops when trying to pick up a truck is absurd.
James K
Big C Food Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dallas, TX 75207
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Customer Reviews
- 3.5 Average Customer Rating
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There are several homeless people living in the trucks, smoking, garbage, fecal etc left in the truck. We drove away to find a homeless man in our truck leaving behind all of the above. Safety hazard and disgusting
CHRISTIAN DThe truck I had was very dirty inside and smelled bad.
Myshara HThe agent at the check in was great, but the guy I met when I went to drop off tried to place a fraudulent charge on my account for inflated mileage and said a $50 cleaning fee.. And he charged them to his business name instead
NORBERT BI reserved a trolley and it wasn't there. It was impossible to check-in on the app, luckily the store attendant was able to help me.
Gabriel A