It was not an easy check in process as stated online. Before booking online, I walked into the location to ask the staff if there were any U-Haul vehicles available for rent. Both employees working at the desk flatly told me, "No, not today." Unsatisfied with the answer, I went out to my car and checked the U-Haul mobile platform. To my surprise, the system showed immediate availability at that exact location. I successfully completed the booking and payment on my end within minutes. When I returned inside to show the completed check-in and pick up the keys, the service deteriorated further: An older employee told me I had to wait for someone else to return inside, forcing me to stand around for 10 to 15 minutes. While waiting, I called customer service and as soon as someone answered the line, the store found my reservation.
Latanya R
Midway Beverage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dallas, TX 75287
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkN/A
LAQUETTA TOnly had them hail 4 hours and was still charged for a full 24 hours day, that’s ridiculous.
Darrell CThe freaking truck was on EMPTY when we picked it up. I drove only 15 miles, left the merchant know it was empty—the pickup inspection had photos to prove it was empty— and UHUAL charged me a REFUEL FEE and service fee, which was about $90 freaking dollars. I filed a dispute and they still haven’t gotten back to me. I have called them and they keep ending up with a, “that is the general manager’s job. They’ll get back to you.” I’m pissed and unsure why the service went downhill and especially when responding to this.
Rachel B5th time using these guys and there's no faster "get in, get out" than them.
TODD G