It's a gas station with a lot of people coming and going that didn't make me feel safeAmanda D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Dallas, TX 75287
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- 3.0 Average Customer Rating
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This location was in a gas station. The guy did not know the process and had to call the office for help multiple times. I chose to include a dolly with my order but because it was somehow not attached in the system I had to let it go for the sake of moving the order along. This is a somewhat shady store and while all this was being worked out he had to stop and check out other customers. It was not at all a smooth process and I do not recommend this location unless you're desperate.Claire S.
This location is in a dangerous area. The gas station is nasty and they do not have the equipment that is guaranteed. They force you to the side and will not address you regarding your rental when they want to check out their customers buying products from their store. U-Haul should be ashamed for having this place represent them as a pick up and drop off location.Stephanie E.
I reserved the rental Van through the mobile app for five hours. I was later called the day of the rental and told I wouldn't be using the mobile app but would instead be interacting with a person in-person. When I showed up to rent the vehicle for five hours, I was told by the in-person individual that they would be closed and he shook his head. I told him I reserved it for five hours so whatever needed to be done. He informed me of a dropbox so that at least helped that issue. The van itself was filthy inside with garbage everywhere â€¦ used drink bottles and bottle caps and chip bags and child toys. I also tried to upload photos of the garbage and torn van bed lining, but was limited to just one photo. I managed to return the van before the five hour period was finished and interacted with the in-person individual again who said he would take care of the rest of the return, and he apparently did so. I also cleaned out the van myself of the previous garbage. Overall it was stressful to have my rental time jeopardized and also not know if I would be penalized for previous garbage left everywhere since I was unable to upload sufficient photos to prove it. Overall I doubt I will try to rent with Uhaul again like that.Kenneth W.
Everything was greatSelwyn H.