I stopped in the day before my truck was due to be turned in, with my contract, to check hours and make sure all was OK with dropping off the truck. The person working the counter was very uncertain about what he was doing and tried to talk me into taking the truck somewhere else because they had "4 other trucks coming in that evening". I told him that was not my concern and showed him the contract with this location. He called someone and got the OK for me to drop the truck there. Later that day, a day before my truck was due back, I brought it in to drop off and he was there with another employee. I asked the other employee to write his name, or something, on my contract to acknowledge I was leaving as trick with them, but he refused to do it. He said, "Don't worry, you're in the system". He didn't even step outside to look at the truck. He said if I didn't like the way he was handling it, I could take the truck somewhere else. I don't know how this place got into the U-Haul network, but it's a seedy location with about the worst service I could imagine.
William R
Midway Beverage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dallas, TX 75287
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- 4.0 Average Customer Rating
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Great Customer Service
LATRICE JThe best company to rent from every one friendly and patient
Lowonda GHe did not check in the truck when I brought it back and I ended up being charged for an extra day
BARBARA LThe Uhaul was filthy, trash was left inside. Trash, empty drink bottles, lighter, also there was no gas. The location itself felt super unsafe. The person inside the gas station with the key was short and not helpful. I returned the truck early to rent from a different place I would like a partial refund to make this right.
Andrea R