I was sent to this location because the location I actually had my pickup DIDN'T have the truck I had reserved. I was at my original pickup point at 8:15 am to pick up my 15 ft truck and was told it was not available. I was told I could have a 20 ft truck but that size would not go across my bridge. If I could have used a 20ft truck I could have picked one up 5 minutes from my house. But instead I drove over 30 miles to Logan, WV to get what I needed only to be told they didn't have it! They had not contacted me in any way to advise me if this! At this point the dealer told me there was one available at the Danville location which was another 30 plus miles farther but they didn't open till 9:00am. So I waited in Logan, WV until they opened to make sure they had a 15ft truck available. They did and the dealer at Logan said he would transfer my reservation to the Danville, WV location. So now I've driven my own vehicle an hour to pick up a 15 ft truck, ran out my gas and used up my time! When I get there I'm told the price would be way more than my original contract! The employee there was very nice and did what she could to get my price down but I still ended up paying $269 instead of the $243 which was my contract price. I needed the truck so I paid the price. I was not offered the $50 refund guarantee for my first reservation being not available! I was given no compensation for the extra miles on my own vehicle and gas! If there was another option available I would not use U-haul again!!!George F.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Danville, WV 25053
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I made a resevation to pick up a one way rental at the largest UHaul place in Charleston Wv. They charged my credit card that day and made the reservation. Then 2 days before I needed it they changed my pick-up location to A&H 45 minutes from where I live. The app would not even work at this location, thank goodness the owner was home and could help me. This was completely unacceptable and when I voiced my concern to UHaul on the phone, they could care less and told me they were sending me to this location for a newer truck because I was driving over 200 miles. That was a complete lie, the truck was horrible, paint falling off, front bumper dented in, seat was ripped and the check engine light was on. Horrible experience other then the super nice man at A&H.Brian B.
Absolutely fantastic to work with! The lady went above and beyond to make sure I had everything I needed!Ashley F.
Have used them for the past 2 years and have never had a problem. Alyssa goes out of her way to make sure everything is perfect. Thank you for always helping us.Tracy H.