U-Haul has horrible customer service it took me five different people to make a reservation and then once I went to rent the truck the dealer didn’t know anything about U-Haul. He didn’t know how the equipment work he couldn’t explain anything to me. U-Haul is not the same company they used to be. I reserved a Penske truck because I will not go through hell in order to rent a truck again. U-Haul is no more in my mind.
Corbett T
Dayton Food Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dayton, TX 77535
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Madalyn TIt was a bit hard to find. The app wasn’t working to check vehicles in and the wait time for phone call support was 45 minutes. So make sure to check in at the desk.
Dina SOverall a good experience. Would use again.
Toby BMy problem isn't with the location or the gas station employee who was new and not familiar with the Uhaul rental process. My problem was with the laborious process it took to actually get the truck that I had registered for online days before I was to pick it up. After registering, I was told I was good to go, but upon going to the location to pick up the truck, there was much more paperwork to be done. It was an hour later that we actually were able to get the truck. We have used Uhaul before, and the experience wasn't at all frustrating - we registered and then went and got the truck. This time it was VERY frustrating!
LARRY W