The pick up and return processes at the facility were easy. Using the app was tricky. During pick up the app locked me out so I had to call customer service and ask for help, and the customer service lady was amazing and walked me step by step through the pick up process. Returning the rental truck, the app simply said â€œdrop it in one of the three stalls and return the key to the drop boxâ€. The return stalls had already cars parked in them with no U-Haul branding. I dropped the key after locking the truck in the drop box and afterwards the app asked me to register the mileage and gas meter and take a picture. At that point I couldn't do that since I already returned the key to the drop box. My wife called and left a message. My suggestion is make the app easier to use and less vague by putting the appropriate steps in order, at least for the return process.Muhammad I.
Conifer Secured Self Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in De Forest, WI 53532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Excellent experience, staff was able to accomodate me with a truck the same day I called!Kathy B.
Great experience! Staff was very helpful and friendly to work withStephan R.
Excellent experience overall with renting from Conifer, very helpful staffTyler D.
Easy to work with and very helpfulJames R.