U-Haul called me twice asking me to turn in my truck early, but did not offer any compensation for me ending my rental a day early. And then when I returned it, the gentleman that checked it in said my gas level was not accurate and charged me for 2 gallons of gas. He was also rude about the fact that I did not bring the blankets and immediately I had folded them and left them in the front of the truck - but I stood there and waited almost 15 minutes for someone to acknowledge and assist in the U-Haul return. Not the best experience.
APRIL P
Express Shipping of Dekalb
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Kalb, IL 60115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Always friendly and helpful at this location
LORETTA MGreat customer service
almburg mI had to wait in line 32 mins to get the keys and the location would not give me my 32 minutes back. I was charged for 2 hours but really only had the U-Haul for an hour and 28 mins.
PHILLIP DThis is, by far, the best U-Haul business I have ever dealt with. Great customer service, you arrive and you’re in and out. Quick simple and easy, makes it easy to get crack a lackin on your projects! Very honest people, highly recommend for your moving needs.
ERIC S