I had to back out of my rental after my son broke his foot early in the move. I worked with the main office to let me drop the truck off in the town that I wanted to rent the truck in the first place, they agreed that I should drop it off in DeKalb. I dropped it off and used the App for the check in. I asked the employee at the store to help me park the truck so that I got it in the correct spot, she helped me park the truck and took the keys after I completed the drop off. I left the store and was half way to Iowa when the store employee told me to come back and drop the truck off in a different town an hour away from her store. I refused to do so because she accepted the truck and I had no way of moving the truck and my car simultaneously, and I was half way across the state. She threatened to make me pay a fine. This entire day was a disaster. I hope I get reimbursed for dropping the truck off with a full tank after just a few hours for a two day rental. I have my doubts.
BRIAN B
Express Shipping of Dekalb
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De Kalb, IL 60115
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- 4.0 Average Customer Rating
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Our biggest complaint/concern was not knowing when we made the reservation, nor as we were discussing our one-way truck rentals - that we would not be getting our truck from the Loves Park, IL location. We spoke MANY times to representatives from U-Haul, and not until the day before... did we find out that our pickup spot would be an hour away from our loading destination. That was disappointing!!
STEVEN JThe truck was a little dirty when we got it. The windshield was not cleaned and the cup holders had dirt and grime in them. We wanted to get a one-way U-Haul in Rockford, IL but the Rockford location did not have or allow for one-way vehicles. No one associated with U-haul told us that this would be an issue, so we had to be moved to this location, which ended up adding an hour to our travel time. This location is not necessarily to blame so much as either the other location (Rockford) or U-haul itself.
Tim JI recently moved in Dekalb, IL and needed a Uhaul cargo for a TV pickup. The experience was great. I was given clear instructions for drop off and the agent was very amiable. Highly recommend.
NUR IThe payment process
Brianna D