I was originally to pick up in Bentonville. They called and said they were unable to secure it for me and told me of one 30 miles away at TNT. I drove to TNT and the lady said they had just rented it to someone else. It would be returned hours later at 5:00pm. I called at 5:30 and it was still out. The lady called the renter and called me to say the trailer is on its way back. I drove to TNT from Bentonville again and the trailer was there. The lady was so helpful and tried hard to help. I did not get her name but was very impressed and thankful for her effort.
Paul M
TNT Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, AR 72722
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- 3.0 Average Customer Rating
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Cab of the truck was grimy. Dirt and spilled (dried) throughout. Hadn’t been vacuumed or wiped down in I don’t know when. Also, no blankets when ordered. Was told later that “yeah, our website allows you to reserve supplies when our dealers don’t stock them”. Really? Also, I rent a 15’ truck at one of 3 rental spots in town only to be told I have to drive to another town to get a different truck? As a customer, it would seem to be your responsibility to get the truck I reserved at the location I reserved. Instead, it cost me a full hour on the morning of my move.
Charles H