Easier access and location
Ricky S
Intown Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, IL 62521
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Person at desk could not speak English and could not provide the service. Called someone on the phone. Didn’t walk vehicle with me or even escort me to truck. This location denied me, a 20yr veteran, a military discount. No washer fluid. Windshield full of bugs. Could not give me a paper copy of the contract. I did not know about the over mileage charge or what my max mileage . Contract was emailed to me but who can read all that language on a small phone screen. Clearly a side hustle for this location
nancy gThe place is totally disgusting!! The guy that answers the doorbell, wait 2 minutes during the day or 5 minutes at night could speak no English. He called someone and we had to try to understand him over the speaker phone to get the truck. The original guy had to call him back several times for us to hear him and it was never a good connection. The truck was OK, needs a taillight fixed, it's only half lit, and the cab was kind of dirty with debris on the floors. When I returned it, they were coating the parkiing lot of the nasty motel. Thankfully they were still in the back and I had a place to pull in. Noone answered the door in the 2 minutes, so I started checking in on my app. The guy then came outside and once again had to try to talk over the phone with someone. A busy traffic area, so we couldn't understand anything. Just kind of a bad situation all around. But the truck worked fine and we got our move done.
Craig HThis was probably the worst experience I've had with Uhaul. They dont have a system in office. They called someone over the phone to complete my order. In addition the truck was filthy and the mirror were broken. They also told me if i didnt fold the blankets then i would be charged extra. Disgusting services.
Rochelle LFind a U-Haul drop off near the closest location from where the starting point is.
CAROL S