We picked up the truck at 5:30 pm. First of all there was a mix up with the truck because they couldn’t find the right keys. When we got the truck we drove to our storage unit. We saw that there was a pad lock on the door with a letter code. Unfortunately nobody told us what the code was. We could not open the door to begin our move. We called the number given on the receipt for help. We stayed on the phone with her for about 30 minutes. She gave us 4 different options for possible codes. None of which worked. We then called roadside assistance to try to get someone to come and unlock it. After much back and forth and finally speaking to a manager, they said they would send a technician out to help. They told us that the dispatcher would let us know via text when someone could help. We waited till 7:30 at the storage unit and still no help and nothing could be moved. We ended up going home and telling the dispatcher to change the location since we had already lost 2 hours of moving time. The locksmith finally arrived at 9:45. He was unable to pick the lock. We had to call roadside assistance again to see if they would allow him to cut the lock. They said yes but it took him another hour to cut the lock. Altogether we lost 5 hours of moving time due to your company’s negligence. This was the most unprofessional and negative experience we have encountered with U haul. We would like to be reimbursed for the time that we lost
Ricky A
North Texas Sticker Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denton, TX 76201
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly staff that were patient with me and informative.
Jeffery KWe had great experience, truck was great, no problems at all!
Gena CMoving equipment (e.g. Dolly, pads) were not available at this location. Needed to drive to another location to pick these up.
BEN GThe uhaul truck was dirty and not swept. The location itself is not upkept and the key drop box is broken. Workers at the sub station of uhaul were rude and not wanting to help.
Jose G