I was a little late picking up the truck, and the attendant was very courteous and understanding. In taking my payment to get me on the way your system did it again and CANCELED my reservation. This did not surprise me though since I have dealt with your company before and the reservation system was A FIASCO!. Anyway the attendant got it straightened out and I was able to accomplish my task. I believe the company needs to FIRE the reservation systems head. I have had nothing but trouble trying to rent from U-Haul as it relates to making and keeping reservations.Bob A.
Trailer Rental & Towing in Denver, CO at Conoco on 38th
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Denver, CO 80212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The guy at the store was very rude and ugly to me you treating me like I was stupid I didn't appreciate it and then I was charged $120 all together I didn't mind the money being spent the thing is I didn't like the way I was treated ...... I will never go back there again to that location..Rosemarie P.
This location was a gas station /convince store which was run down with no air conditioning inside . The truck was what we rented but was not clean ,bugs plastered all over the windows and dirty face masks left on the dash . We wiped down the inside of the cab before we loaded it . I'm not sure why uhals are rented out with any other 3rd party companies . There not giving you the service you pay for .Duane P.
Checkout was rough. There is nowhere to go to sign contracts or talk to the agent avout the rental. Everything is via email and miscommunications are entirely too easy to have. I was accidentally charged for the insurance that I refused in my reservationKelley B.
Uhaul cancelled my original reservation for a 15 foot truck. We had no idea it was cancelled until we got to the location and we're told we couldn't have that truck. In a bind and needing to move we were able to get a 10ft truck which meant we needed to make more trips. Due to this I was then charged for extra miles because we had a smaller truck. I won't be using uhaul again.Natalie P.
Easy pickup!KEITH DOUGLAS M.
easy to deal with, no problemsvalinda S.
I wouldn't recommend using UHaul at all. I had the worst experience. You changed my pick up location. Fine. But then I get there and the app won't let me pick up my truck. The owner refused to help me and sent me somewhere else. They weren't even open. I call customer support and waited on hold for 27 minutes to get a rep. They sent me to the location listed here which was a 30 minute drive away. They couldn't find the keys. Once I started on the process with the app, the agent on chat kept denying approval because my verification contact had the same last name. It was my son and he was not on the reservation. It was a nightmare. I was 2.5 hours behind and so the people I had hired to load the truck had to leave and I was left loading with myself and my son. Horrible, horrible, horrible experience.Trudy J.
The man didn't want to rent me a truck at first but he said let me look to see what I had. He gave us a 10 inch footer but there was a 26 inch footer sitting there. The truck was a mess not cleaned and who every used just left the blankets thrown on the floor. We brought the truck well after 9:30. We shouldn't of been charged for after hours because I told this man I didn't know how long we need the truck. This is very unacceptable service I will never use this service at this place again..Carrie S.
It's a small gas station but everything went smoothStacy L.
Fantastic serviceAriella A.
The truck I reserved was unavailable and I was not notified until I got there.Kimberly K.
This is a really odd drop off location. Not only is it just a gas station with no U-haul signage whatsoever, there is also no U-haul representative there. The gas station attendant barely knew who I was and why I was dropping off a U-haul there. Eventually we were able to get things sorted, but it took longer than expectedRAUL C.
I did check in at the store instead of online thinking it was going to be faster and easier, but the person who was helping me took almost 20-25 mins to check me in when i already had all the information since the moment i booked the U-haul. Also the cup holder between the driver and passenger seat was dirty it seems someone spilled coffee on it and didn't clean it before returning the truck. Otherwise, everything was good.Juliana G.
Remove this location. The vendor does not speak English well, and CANCELED our original reservation despite a clear note provided by UHAUL to not do so. We were not a priority to him, and were incredibly frustrated with how our discounts disappeared. Additionally, the second security deposit we had to put for the second reservation was very taxing on our move. I demand my original discount AT LEAST.JONATHAN P.
Faster check-in. The vehicle was in great shape and the return process went very smoothly.Thomas W.
Online check in didn't work, took a long time to check in when I got there. Didn't have the kind of dolly that I reserved online so had to buy one from another store to move. People were friendly enough and apologetic, just a poor experience overall.Tamara S.
On 3/14/21 I placed my order for a 10' truck, boxes, blankets, and dolley. I also purchased Safemore damage protection. The truck and supplies were to be picked up at the U Haul location at 2000 W. Lower Colfax Ave., Denver, CO. On 3/18/21 I received a phone call and email that the pickup location was moved to 4380 W. 38th Ave, Denver. On 3/20/21 we flew from St. Louis to Denver to pickup the truck and supplies. We arrived at the 38th Ave location which was a gas station. I had to tell the gas station attendant three times that I was here to pickup a truck. He said the truck was not ready because there was a padlock on the loading door, and that a U Haul employee would be by to take the lock off. After 15 minutes, the employee arrived and removed the lock. He was very upset with the gas station attendant and told him "to do his job" when he left. The employee never acknowledged me. The attendant gave me the keys to the truck and I told him I had ordered and paid for some boxes ,blankets, and dolley. He said he did not have any boxes and that I would have to pick them up at the Colfax location. He did give me the blankets and dolley. When I started the truck, the engine was EXTREMELY loud....like there was no muffler. When I pulled into the Colfax location parking lot, two U Haul workers came over because of the loud noise the trucking was making. They acknowledged that the truck was extremely loud and looked under the truck. They said the muffler looked secure and that it should be OK to drive. I told them I was driving 1,000 miles the next day but they said it would be OK. I went to the office and asked the assistant manager if I could get a different truck (I was more than glad to pay additional money for a truck that was not so loud.) She said no, that I would have to take the truck assigned to me. She also acknowledged that the truck was extremely loud. With no other options, I had to take the truck assigned to me. The next day, my wife and I drove the truck from Colorado to Indiana in an extremely loud cab. We could not use the radio or even talk to each other because of the noise. About three hours into our drive, the check engine light came on. We stopped and texted U Haul Roadside Assistance (file # 2062851) and told them that the check engine light came on. They asked us to send a photo of the of the dashboard with the light. They texted back saying it was OK to keep driving as long as the light does not flash. For the remainder of the trip, there were no engine problems other than the EXTREMELY loud noise. When we dropped of the truck at the Indiana location, they were very helpful. I am writing this because I do not feel we got "our moneys worth" for renting the truck. I am not asking for a refund but I think some compensation is due for the fact we had to drive the truck 1,000 miles in extremely poor conditions. Thank you.Mark W.
Need more space for a 20 foot truck. He did not seem to have a record that I was supposed to deliver the truck there but it was clear on my contract.William B.
The experience explained through the app was 80% accurate. I chose app check in and still had to go to the counter. The person didn't understand and then handed me my keys. Not sure how he knew which ones but never said a word to me. Then after getting home and opening the back, I realized that the moving blankets weren't loaded. So I had to make another trip back. The truck while clean had some major break issues while stopped with it jumping forward and shaking violently while coming to a stop.Travis O.
The gas was quite low to start when I picked up the truck, otherwise everything went great and the process was smooth doing online check-in/return with Uhaul. Thanks!Shannon A.
This was an awful experience. I won't recommend this location to anyoneHarrison R.
The location wasn't very well kept, and the van was filthy upon rentalAddee D.
Was easy from pickup to drop off. The charges were correct and the customer service was very good.Mary Ann F.
I did not ask for insurance on the move and was charged $14 and I only drove 7 miles, added gas and was still charged for $6.38 for gas!John P.