I was charged an extra $95 for fuel and insurance I didn’t order after using the truck for 1 mile. Yes, I drove it a half mile and brought it back. They claimed I used a quarter tank of gas but indicated I had driven one mile. Customer service at u-haul helped me fix it.
Rebecca P
Conoco on 38th
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80212
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Customer Reviews
- 3.0 Average Customer Rating
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incredibly simple and quick. Easy return. Clean truck
wende nI feel like I got totally ripped off. I thought the rate was $30. Ended up being $40. Plus $40 for miles. Plus taxes and fees. Ended up being $130. I guess it is what it is but your fee structure leaves a bad taste in my mouth. I would like a $10 refund for the rental rate. I'm not sure why 29.99 became $40
Matthew CI reserved the truck at a much closer location, on the day of the reservation I went to that location to pick the truck up and I was told that the reservation had changed and I should have received an email which I did. but it was in my spam box and if you change somebody's reservation you should probably call or text them, not just send them an email when they make reservation at a specific location and then you change it to a completely different location that warrants a phone call or a text at least not just an email or all three. so I arrive to the correct location and then I'm told that my reservation is canceled because I'm late. well, why was I late? because you guys changed my reservation. so I had to wait for the guy to contact the manager at the other location then waited for him to decide if he'd let me use a truck then wait there and watch him fumble around with a tablet. try to figure out how to reserve the truck. all the meanwhile my movers were there waiting and I lost an hour of moving time that was already paid for because you guys changed my reservation and didn't bother to alert me properly.
ERIC AThe location did not appear aware of my reservation. The attendant did not know what he was doing; the process of picking up the truck took 40 minutes. The truck was covered in snow and no snow scraper was in the truck.
DWIGHT B