I did not request the use of the dolly and scooter tray and they were detached inside the U-Haul, I am Hoping I do not get charged for themDylan S.
Conoco on 38th
(U-Haul Neighborhood Dealer)
Denver, CO 80212
- Mon–Wed9 am–5 pm
- Thursday9 am–5:30 pm
- Fri–Sat9 am–5 pm
- Sunday10 am–4:30 pm
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80212
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- 2.5 Average Customer Rating
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There was broken glass and cigarette ash in the cab and it smelled like cigarettesJonathan M.
My rental was for 9:00 AM, so I arrived at 8:55. The one and only employee was late to work (9:15) and was clueless about rentals. I had to talk to the location owner over the phone. He was rude and condescending. I had completed the online check-in and received no errors. He insisted that I had done something wrong. At one point, he told me to call U-Haul to fix my rental problems and he threatened to hang up on me! I was paying movers starting at 10 AM to help with the move, so I needed the truck immediately! When I finally got the truck at 9:45, it was dirty, with broken glass on the console/floor and a beer cap on the floor board. (I have pictures). I drove only about 10 miles when the low fuel message appeared. I put 4.5 gallons of gas in the truck, which was more than adequate for the 31 miles I drove the truck. He charged a Fuel Service Fee of $30 and a Fuel Charge of $18 for 4 gallons of gas, even though I left the truck with more gas in it than when I picked it up. I recommend NOT renting from this location!John S.
Worst U-haul expereince ever. The rental was so dirty that it grossed me out. Whoever runs this U-Haul branch needs to start thinking seriously about making sure rental is decent to use. The mobile pick-up option sucks so bad. It needs to be reanalyzed. The point of mobile pick up should be speed and convenience. Thank you.Verley V.
Well I understand its also a gas station but you dont make any customers feel less than the others. The people before me when picking it up waited 3 hours to get their truck. We waited about 2 hours and winded up coming back the next day to get our truck.Vincent K.