nothing! It is a great facility w/crew eager to help in any way. I love the experiences I have had so far. It would seem odd to feel emotional about something so mundane, but I miss my rentals. This has been a fun experience. Cory and Pete would open a bit early (well, as long as they were already on site), if convenient. I can't quite say I miss the whole thing enough to just go rent again for the hell of it, but it is close. What good karma!
ROBERT W
Desert Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Desert Hot Springs, CA 92240
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Customer Reviews
- 4.5 Average Customer Rating
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They are unprofessional people from desert storage in desert hot springs calif that work there and you have controlling your uhaul company is a joke . No gas when I got it .
Shana wU-Haul has been great at rectifying mistakes! I would recommend you for that reason alone! But it would make better business sense to pay more attn. to bookings moving fwd. In this particular case, no effort had been made to ensure the wonderful site would even be staffed on a holiday. It would have still worked had my resv. been via your app.
ROBERT WThe office was unmanned when i arrived so i had to make several calls to get assistance. When the two workers arrived i was scolded for not calling the number that was in a window but not located on the actual door.. the truck was clean but had nearly no gas and i feel i barely made it to gas station. I inquired about desert storage pricing and was quoted a price and then when later i got invoice it had insurance and administrative charges so i opted out of using them and when i returned the truck the office door was locked and it was dark inside but 5 minutes later the Light came on and the door was opened. I explained the situation with no gas or lack of gas and that i felt i barely made it to gas station. I was told well you made it right! He also added that people steal the gas while parked inside this gated area. I said well i am thankful i opted out of using the storage units in that case because if you can’t protect the gas in the trucks then its not safe here. I got my receipt from the uhaul truck and they had added on two gallons of gas and multiple fueling charges when i returned it wiith nearly a quarter tank after having received it with nearly nothing. The guys who work at deaert storage on Dillion road in desert hot spring California are sketchy people who will rip you off so I had a terrible experience and while unloading the truck i realize there is a leak as it rained and there was a small puddle that fortunately hit something that it did not touch but the guys at desert storage did not note it as i had reported. Don’t go here and I am going to rethink using uhaul in the future myself.
Rodney LStaff very helpful
MARTIN M