When somebody makes a reservation, you should honor that reservation and not change up on the vehicle. The night before. I needed a 26 foot. That's what I i had reservations for and I got a fifteen foot. I said, I still need a 26 foot. I'm sorry, sir, but this is all we have. But when I get there to pick up the fifteen footer, there's a twenty six footer sitting there, they said that they had somebody add reservations four at four o'clock. That's unacceptable, you haul, it really is somebody has reservations for it. You don't try to knock him down to a smaller truck and then leave stuff behind. So I have to go back and make another trip back to North Dakota, to pick up the rest of our stuff. I won't be using us U-hall. I can't say one good thing the truck didn't break down. Neither did the car transfer trailer. I did make it all the way.The people are nice. But I do feel like I got screwed, pretty good.
THOMAS B
MACS Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dickinson, ND 58601
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Customer Reviews
- 4.5 Average Customer Rating
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Good location with respect and friendly people thanks
MOUSSA TNeed bigger safety chain hooks
DON Lany thing good
MOUSSA TExcellent service..They had everything out and ready when I arrived. Hooked up trailer, safety chain and lights and checked everything out to make sure all was in good order. Check in at return was also a breeze..
DANIEL C