Stay away from this place! Very poor customer service from start to finish. When I arrived to pick up the truck, the keys were not where they were supposed to be, and I had to wait over an hour before anyone helped me. But the worst part was the drop-off. I returned the truck on time, more than four hours before the deadline, but they failed to mark it as returned in the U-Haul system. As a result, I kept receiving daily messages from U-Haul saying the truck was still under my name and that I could be charged for additional rental time. I spoke with the person in charge several times, who told me the U-Haul system was down, which turned out not to be true. They left the truck under my name for approximately three days, even though it had already been rented to someone else. This was an extremely frustrating experience and one of the worst rental experiences I've ever had. I would not recommend this location to anyone.
Camilo M
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One-Way and In-Town® Rentals in Dorchester, MA 02124
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How U-Haul Reviews WorkThe instructions for key retrieval need amended. The language states once you locate your rental, "look to the left of the door for the keys in a lockbox". To me, and my spouse, this implied the lock box was to the left of the van's door. You need to ass the lock box is left of the OFFICE door. To figure this out, it cost me 15 minutes. I initiated a live chat - zero assistance, and called a rep. Eventually, I found an orange drop off box for keys and the lock box was to the right of it. Also, you shouldn't rent dollys and furniture pads to people using 24/7 pick up since those items can't be provided to the customer. I'm glad I went ahead and purchased boxes elsewhere or I would have had a similar issue - not available to me since I picked up the vehicle prior to the store opening for the day.
David PNone
Jorge P