It took us an hour at the location. We could not find the lock box and no clear signs stating where it was located. I would Never get a truck from This place again
Regina A
Cadet Tags Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglassville, PA 19518
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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my only issue web site said operation opens at 9AM, sign on door stated opening at ten. Proprietor didn't show up until 10:00.
Mark BI never got any of the equipment that I asked for, and even paid for. I had to pick up early in the morning so I had to use the app on my phone to complete the process. The app is a dumpster fire, on multiple occasions it asked me to reenter information that I already completed, it took forever, and I had to wait for an agent to call my emergency contact to confirm they were my emergency contact. They actually called my contact (who was sitting right next to me), hung up almost immediately, and then I had to open the support chat for the support agent to tell me "Your emergency contact could not be verified". The entire process ripped me off, took a very very long to time (which made me late), and overall didn't work about 50% of the time. The location was ok, but since it was not at a uhaul location there was no customer service anybody to talk to about all of these issues. The truck was very beat up and had multiple scratches and bent piece of the body. It drove very poorly, and I honestly didn't know if it was going to make the trip. I'll probably never use U-Haul again.
Corey KThe vehicle had a check engine light on and was in dire need of an alignment
Melissa Lfirst time they never showed up and the 2nd time I had to wait 30 minutes for them to get there.
MICHAEL E