They didn’t have a dolly that I requested and was just told to go to another location. I was told it would be removed from the bill, yet I was still charged.
JESSICA C
Shell Gas & Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Drumbo, ON N0J1G0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Had to plow through a snowbank to get to the trailer and the coupler and wiring were frozen solid. They did finally thaw everything out by pouring hot water over it but the coupler was still extremely stiff - needed a hammer to tighten it and also later to loosen it.
KLARE BI waited over an hr to pick up the trailer. First the only staff who could help was busy. After 20 mins the gas bar staff sent me to the yard to see if he was there. Once I finally met with him, took another 15 mins for him to do the paperwork as he was on the phone for a different no uhaul related matter….then the trailer was frozen to the ground. He pulled the trailer up and broke all the wiring. Thankfully there was another trailer there so I asked him to get hot water to defrost this one. I’m not taking a chance on him breaking the wiring again. So another 20 mins later he comes back out. Gets the trailer hooked up. I’ve never waited so long for poor service!! Avoid this stop!!!
DEANNA BIt was close to the 401 and allowed me to get to my location easy and quickly.
KYLE SManager was not helpful and stand offish. I called 3 times to get directions and verify the address because Google maps did not take me to the right location. As a result I arrived later than my booked time. The manager was going to charge me for an extra 24 hours. I had to dispute the extra charge and this delayed me 30 minutes. He made it seem like my problem and he was not motivated to look into why the computer was charging me double the rate. It had to do with the late pick up. He was able to adjust this on the computer but after my effort to question the bill and understand why the double charge.
NADIA B