Drop off location was just that. No other trucks. Variety store people were nice. Store was old. More convenient than pick up location!Trevor B.
Trailer Rental & Towing in Drumbo, ON at Shell Gas & Travel Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Drumbo, ON N0J1G0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Pick up took forever, no printer working for paper receipt. Order was missing dolly, truck was dirty and had a bad tireWilliam H.
Truck was in rough shape, brakes were in need of servicing and booking with this location was an absolute nightmare.Cody G.
Service was great. all promises were kept. Great phone connections. But the lights did not work and we were travelling in the dark. With careful driving I was never in danger but this never should have happened. PleAse make a better effort in this regard. Safety first.Dave H.
I had to wait until they called someone who knew how to do the rental. I was there at the time I had requested the trailerJames V.
Firstly uhaul changed my location just before my pickup time. I went to the new location in Drumbo and my pickup time was the same...5:30 PM. When I showed up the person that knows how to do the uhaul account was not there... she said well he should be back in 5 mins... I came back 5 minutes later. Then 10 minutes later. Finally 45 minutes AFTER my scheduled pickup time, this guys decided to show up. This is unacceptable!!! If you are going to have a UHaul pickup location, everyone at the location needs to be trained not just one person. I will be calling uhaul directly to ask for some of money back. This was the worst experience and should not happen with such a big company.COURTNEY L.
First of all, I reserved a trailer in Cambridge, made plans to pick a car up, and received a call the following morning telling me I had to pick up in Drumbo. (30min drive each way) When I got to the location only the gas station attendant was present. (another 25 minute delay to call, print and sign ppwk) When I hooked the trailer up, the right tail light was missing and the left tail light didn't work!!Andrew M.
I got there took over hour to sign papers payed a cash deposit took 45 mins to sign papers then i had to hook up the car dolly myself plug in the trailer lights seem to be working it got dark had to pull over to see that there were no trailer lights at all brought back in am told him and did not get my deposit back guy was argueing with me in the store so i got upset and left.TIFFANIE L.
Fast,easy, convienant, what more can you ask forShane R.
Don't tout your buggy and I'll conceived app as a "quicker and easier" way to get your truck faster when in reality it was never going to work due to terrible implementation.. I tried the app and goat most of the way through until it crashed and I was unable to return to the point I left off. I was unable to complete the checkout process and had to go to the desk where they had no idea I was renting a truck and waste 30 minutes waiting for paperwork... Additionally I was charged extra on top of the amount I prepaid to reserve the truck effectively holding my wallet hostage as I needed the truck on my moving day... This was not made clear before hand nor can anyone explain what the additional charges were for. Once I finally got the truck I realized how damaged it was and should probably condemned for how many accidents it had been in, again I was stuck and had already paid for the truck and nothing else within reasonable driving distance was avaliable.. Overall terrible experience... I was told that the second day and my mileage would be free of charge as I had to drive out of my way to get the truck in the first place, online reservation showed $78 plus taxes for the rental so I assumed that second day free and mileage would reduce the rate to the original amount I tried to get through the online checkout process. I would never have rented the truck if I knew it was going to be $200+ for driving 50 km for the move, not to mention the additional 100km I had to drive round trip to get the truck in the first place. Never was I given a clear breakdown of what the charges were for and when you make a reservation they do not actually from a contract, they wait for you to try and pick up the truck and then use that opportunity to charge you extra to be handed the keys. Uhual has permanently lost my business and my respect. I will never be contacting you again for anything.Matthew V.
No one at location new how to accept the UHaul and have the excuse that the manager was away and he always did itDakota C.
This location was not appropriate for a rental company, the man behind the counter had to call his son which was not there to even find the reservation. He runs a gas bar and variety store, so he was interrupted constantly by other customers. He was on the phone with his son for approximately 45 minutes trying to get my contract ready. He did not go to truck at all to prove gas or damage on vehicle! After the return 3 hours later, he disputed the gas amount, and I did not sign off on rental. His son was supposed to come and complete contract but I didn't want to wait another 30 minutes. Told me I would get email of contract as soon as his son showed up. I never received the contract until the next day!! I would definitely not use this agent again, and would tell anyone that was going to use it, to run!!! Find another agent!! This was the most unprofessional rental of a vehicle I have ever had!! And he didn't even offer a discounted price for only a 3 hour rental!!! $39.95 for 3 houRs seems a little ridiculous!!! I hope this guy well, BUT NEVER AGAIN!!!!Dave K.
The location I requested was in Guelph. I got an email at 6:30pm the night before I was supposed to pick up the truck saying it was in Drumbo, which is an hour away from my house. I was on the phone for hours trying to sort it out. Out of all the people I talked to only 1 actually tried to help me. The rest basically said too bad. I will never rent from uhaul again and I will tell everyone I know the same.Andrew L.
The staff mixed up my rental trailer number with another customers. When it was time to drop off the trailer, I received a call saying that the trailer wasn't at the drop off location and we would owe additional rental fees. You didn't believe us when we said that we dropped off the trailer on the agreed upon date. So it was embarrassing and confusing. All due to carelessness on the part of the rental personal.brendy S.
Shell Gas & Travel Centre in Drumbo was great. Original location we were supposed to pick up our trailer - Norwich ave in Woodstock Ontario - was absolutely AWFUL. Rude. Terrible customer service, I've actually never had as terrible customer service as I did there. Why own a uhaul if you don't want to rent uhauls!? Something needs to be done about that location .Sara L.
The rate quoted was not same when I went get the truck verse the one over the phone by 40$ they were short handed we then had await almost 40 mins wile they try process are paperwork then the gas was off by over an 1/8 off of what they claimed hopping when the bill come in rightLaverne M.
Reserved this online, two days later my credit card was used fraudulently. The lady at the pick up location tried to send me away because she didn't know what she was doing and wanted me to wait for her son or husband. I reserved it for 5 I wasn't coming back at 6 to suit them!! Worst experience ever! I did the online check in to 'speed things up' and still ended up there for over 30 minutes just to pick up a trailer. Terrible!Daryl C.
Being on time when somebody books an appointment. It took me 45 minutes to get my trailer. Then, when I got the trailer to smell like cow manure. That was unacceptable... To get where you're going and put furniture and a chair that smells that bad with no apology from anybody and poor customer service. I will never use a service again nor will I recommend it to anybody.Shawn G.
Never have what you want, where you want it.Ryan B.
I booked online and provided all information required to have a quick pick-up. I spent over an hour at this location providing the same information. If I did not require the use of the vehicle I would have walked out. Terrible customer experience, I will not be using Uhaul in the future.Peter M.
No body gave me any assistance hooking up the trailer or doing visual inspection with me!Ken S.
advise that the (one knowledgable) UHaul attendant is only on site at certain times and pick-up should be coordinated in advance over the phone to ensure he is there to do the paperwork.Gary M.
The location wasn't terrible the communication wasn't overly great to be honest but not horrible. The overall wait times on hold calling uhaul in general and getting the run around is the frustrating part and extremely time consuming.steven S.
ALWAYS call late in the day to complete the booking for the next dayDianna W.
Trailer was dirty inside. Proprietor did not show up to process paper work. Deal was done entirely over the phone. I was left to hook up trailer on my own. Not sure about safety of hookup .Dave Y.