We reserved 2 dollies, but when we arrived, we were told that none were available. Turns out that wasn't true since another customer showed up to pick up his rental & hadn't reserved a dolly through Uhaul but found one in his truck after we had left. He was nice enough to find us at Home Dept to tell us and offer his HD dolly rental to us. Unfortunately, the Uhaul dollies weren't properly removed from the reservation, so we were still charged for them. Additionally, we returned the truck by 4:30pm the same day but were charged for 3 days of rental for the truck and the non-existent dollies.
STEPHANIE F
Compass Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duluth, GA 30096
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The uhaul system froze during in person checkout costing me about 15 minutes of daylight. The truck was "beat to hell" at 108,000 miles on the ODO. The emergency brake mounting plastic was broken and took me a while to find. The truck had a dash warning which prevented me from seeing the ODO. Overall condition of the truck was very poor. I should have requested a newer one as I take very good care of rented equipment. The woman at the desk was very nice and helpful. None of this was her fault.
DARYL HGreat helpful staff. Only difficulty was finding parking to leave our car while we used the truck.
SHARON JJelisa provided exceptional service! When I walked in she greeted me immediately. We had a little difficulty finding my contract in the system, but she went above & beyond to make sure my needs were addressed. Jelisa made me feel like a valued customer. I would definitely go back to this location.
DANA HThe young lady helping me was very professional and helpful. She has a wonderful personality.
ZALDA S