Exceptional staff and service, highly recommend.
SANDRA Z
STE Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duncan, BC V9L6W4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Didn’t explain anything to us. If I hadn’t asked, I wouldn’t have known how to access the link and take the pre-photos. I didn’t complete the post-photos because I didn’t even realize it was an option until after I had already dropped the keys off—again, something I had to figure out on my own. It would have been helpful to be informed of the full rental and return process ahead of time.
BRONWEN SMobile pickup is worst. I am on call from last 30 minutes to get a key for the truck i reserved. No key still on hold. And I am paying for this time as well.
Malkit SOvercharged for an extra day after the UHaul reservation system sent us to a location that no longer exists, and we had to call in and were redirected to this one after the next option was even farther away. The UHaul scheduler said they would adjust the reservation...but either they did not, or the dropoff location ignored it No one is going to convince me we used over $100 in fuel driving under 200km. We put in $55 to bring it back to the dispatched level (between 1/2 and 3/4), and they charged us for an additional $47 in fuel. Will never use this location again. Should have read the online reviews and avoided it. If the mistaken charges are not reversed, we won't use UHaul again, and will share our experiences widely.
JOHN SI was quoted $1.10 per km when I picked up the van. When I returned the van, she told me it was $1.19 per km! I asked why I was paying 9 cents more per km than she quoted me, she got irritated. I asked why she was giving me attitude when I am just trying to figure out as the customer, why the rate is different. Then she said I don't know, they change it all the time, but that's what the computer is saying!! Very angry at ne. I WAS SHOCKED at the behavior and I raised my voice back at her that I was going to contact custimer aervice. She said " get out, don't evwr come back and fuck you!". I COULD NOT believe it! Then I get back to my husband's truck and she comes running out of the building and throws a toonie towards our vehicle still.screaming at me! I will never use u-haul again and she shoukd be disciplined and made to take anger management course! Horrible experience
SHELLEY T