Pick up and drop off and reservation was smooth and easy. The vehicle was quite dirty on the outside and inside the truck box was very dirty with Pine needles and dirt. I had to clean it out before I could use it.
SHANE H
STE Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duncan, BC V9L6W4
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Customer Reviews
- 4.0 Average Customer Rating
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There was a tire pressure warning light on the dashboard when I collected the truck. Instead of adding air (as should have been done)or at least manually checking the pressure, the attendant just said to "ignore" it. I pointed out that the tire was riding lower than the others, but again he simply blew it off, saying "it will get better when it warms up". I think both of these actions could have resulted in a catastrophic blow-out, but at the very least, it is causing significant premature wear on the tire, creating unnecessary repkacement costs. When is returned the vehicle, I again advised the attendant of the warning message, and he blew me off by saying "those TPMS are always failing" I think some additional training is in order for your staff.
RICHARD WJim was calm and collected under pressure due to your IT issues.
Brian HWas told that I could drop the rental trailer in the evening, instead of the following morning with no mention of a AFTER HOURS SERVICE CHARGE. I was BLIND SIDED, with this additional charge the following day. I never received a hard copy of the contract & had no knowledge of the fee until today, the day following the rental & return.
PAUL RWhen I asked for a printed copy of my final invoice the employee swore at me (multiple times & used homophobic slurs) and told me to get out of the office. He then used threatening physical behavior to force me out of the building.
MICHAEL R