I was given a truck with less than 1/4 tank of gas. The warning came on when I'd only driven about 5 km so I had to gas up immediately. I was told it had 1/4 tank and that was what I'd have to return it with. The cab of the truck was not clean, there was coffee or pop spilled in it. We mopped out the back, included wiping down all the walls and were charged an additional $25 cleaning fee. We were told when we took the truck that it would be $20 cheaper to return it online, so we did that, before 5:00pm and then were charged $20 for a late return. I have called and left messages yesterday and today about these charges and have not had a call back yet.
Shannon S
STE Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duncan, BC V9L6W4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Truck interior wasn’t cleaned …..dirty and left over keys, garbage from previous customers
TIMOTHY Gfriendly service, went well.
WESLEY Aafter hours drop off and was charge a drop off fee when no one was there. I don't understand what the fee was for! They have a sign saying " We've moved to the main building" but here was no drop off at the building!
Sydney JEasy to book. Staff were very kind.
MANJIT G