Do not recommend. Overcharged in three different ways including what was supposed to be an apology voucher for the first of two inconveniences (regarding inability to both properly pick up and drop off after hours on two different occasions) which was charged to instead of removed from the total. An unnecessary inconvenience. Local support unavailable. Don't bother.
MARCUS C
STE Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duncan, BC V9L6W4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They were great I dropped the truck off at the Wong location and forgot moving blankets in my car and they made sure everything was fine and I didn't get charged extra.
JOHN TThe owner spent hours trying to help us locate the right equipment needed to transport my car from the mainland to the island. We are so p,eased with the effort made. Forever grateful. Would recommend them to everyone.
MICHAEL YThe app didn't work on my phone (not this location's fault, from the app reviews, it sounds like it doesn't work a lot of the time.) So I called to see if I could just come into the a store to pick up my keys. The guy on the phone told me to use the app and I again told him it didn't work, and that it wasn't even letting me create an account. I had to explain a couple of times to him that it wasn't anything I was doing, it just didn't work. He finally said I could come pick them up in the store, but when I dropped off the vehicle, it wouldn't be open. So I asked how to drop off the keys after hours and he told me to just go on the app and return it there, and I again had to tell him that I didn't have the app. So after we figured out that I was going to just leave the keys in the box, he then said, "Oh, I don't have the dolly you asked for", and I said, "Oh, ok, that would have been helpful to know before" (as it was a couple hours before my pick up time), and he just said, "yeah" in a monotone voice. So they were just going to let me get there without knowing that I didn't have the dolly I needed to move my furniture, and didn't seem to think there was anything wrong with not informing me of that. And to just say a monotone "yeah" was honestly so bad it was funny at that point. I don't expect employees to be overly polite, I don't even need them to be polite at all, but not caring enough to even inform me of an item that would obviously be needed for moving, was just wild to me. I'm glad I called and was able to make other arrangements, what a disappointment all around.
NICOLE DI was very happy with the Young man who has assisted Me on a number of occasions with the rental of a van or a box truck. He is very efficient, great communication, and knowledgeable about all the services and products offered by Uhaul. I am always pleased with My transactions with this location. I highly recommend as the prices are so much more reasonable and affordable than Budget that charges $150 per day for a panel van versus Uhaul $19.99 for the very same sized panel van. Priced for the everyday Person, not the wealthy!
michelle h