Issues with connectivity to take all pictures before and after the rental. Major lag and errors. The store associate was very helpful and understanding.
Vilaykham S
Dunwoody Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dunwoody, GA 30338
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Customer Reviews
- 3.0 Average Customer Rating
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Woman at the counter was extremely rude. Never had an experience as bad as this
MONICA DIt was full of dog hair. We didn't notice until on the road.
Lisa LI am a single female who moved on my own. I asked for help to unload my vehicle from the car dolly and the dolly from the truck. I was told "no one is here to help you and we do not help you. Park the trailer and the truck in back". They were already parked in back and she could see that on the video. This was something I specifically asked about at my pick up location because I was concerned I wouldn't be strong enough to unhitch the dolly from the truck. Also, I was repeatedly asked where the dolly was and when I tried to clarify if she meant the utility, furniture or car dolly she just got louder and repeated "dolly" to me. No one inspected the vehicle. She asked me 3 times about the gas level - to which I confirmed it was at capacity and over the required amount for return. They may have been shorthanded that day, I'm not sure. A simple explanation to clarify would have went a long way and as a reasonable person, I would have understood.
EVELYN MDifficult check in process, had to use the app as a backup. App was difficult to use, would not receive photos. Location did not place dolly in truck, blanket bag was open with no blankets in it (I did not plan to use them, but it made is appear I had opened it). Truck has a driver's door that would not fully close, was not clean.
Bradley A