The location was not the location I requested when I made the reservation (second year that's happened to me in a row). When I arrived, the store was locked. I was about to leave, when a non-English speaking man approached me from outside. I signaled the best I could to him that I was picking up a trailer. He called someone on his cellphone, and handed me the phone. The uhaul rep explained the process and I hooked up the trailer myself in the rain. I've never been to a location where this happened. Every location I've ever been to, the uhaul rep hooked up the trailer and took photos of it themselves. When I dropped off the trailer, the process was similar. The gentleman that didn't speak english was present, but no help in disconnecting the trailer. I was very dissatisfied with this process. In addition to the general pickup/drop-off issues, the trailer also had significant rust on both passenger rims. By the time we needed the trailers use, one tire had begun to deflate. We put a can of fix-a-flat in it, and it held. But overall it felt a bit unsafe to drive.
Stephen B
Tobacco & Live Bait
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The store owner wanted me to drop the trailer in an area where I would have to walk through a very large mudhole. He yelled at me trying to get me to drop the trailer in the water. I refused.
Edward SGreat experience!
RENEE BRecommendation is only because they had the equipment that I needed.
THOMAS KThe drop-off location I had booked was Security Self Storage - North Durham: 1601 E. Geer St Durham, NC 27704. When we arrived to drop off the 26 ft truck, we were told that they can't take trucks that big due to limited space. The woman at the counter was very helpful, and called to see where we could take the truck nearby. She directed us to Tobacco & Live Bait in the other direction of Geer St. If a location doesn't have space for 26 ft trucks, it shouldn't be offered as an option when booking. Please only offer locations for drop off that can take the truck being rented. It was an inconvenience to have to drive to another location. At the other location I had to check in the truck using the Uhaul app which was a pain to navigate and complete. It was extra work for me that is not needed nor appreciated after a long, stressful cross country move. I much prefer working with a Uhaul employee during drop off where they do the check in.
Courtney M