The first location I went to Coleman & Son in Dwight, IL would get a poor - no keys in the lock box, a no - flat tire on truck, and no i will not recommend that site. As that location failed me I was sent to the Dwight BP location above. Never spoke to that agent but the customer service person on the phone, Karen, did an excellent job. She saved the entire situation for me. I feel that uhaul owes me a refund of some kind as my pick up time was 9am and it was 11am before I got the truck. I had people standing around waiting for over 2 hours. Once the problem was finally remedied, everything went smoothly. Thanks.
Nina J
Dwight Bp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dwight, IL 60420
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Customer Reviews
- 3.0 Average Customer Rating
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Hands down the best customer service of any equipment rental agency I've ever had.
Jamison COnly if they want to figure things out on there own. The location personal when asked a question about pick up slipped a counter plaque with U-Haul number on it and said you need to call this number. On the other hand Josh at the number from the plaque was top notch and handled everything I needed and requested.
Martha SI lived in Peru,Il. I ordered the truck 6 weeks in advance. I did not appreciate having to take 2 plus hours out of my day to go get the truck. Totally B.S.
Mike R24/7 wasn't working as it didn't in the previous location either. Lady inside was very UNHELPFUL. This whole experience leads me to rent a Penske for future moves. I reserved a 15ft truck in Dwight, uhaul moved the reservation to Gardner (30 additional miles I would have had to pay) got to Gardner the 24/7 check in wouldn't work, the guy inside pulled up reservation and it was double the price. Couldn't get through to customer service. Canceled and rebooked, only a 10ft was available, had to make two trips and pay double the mileage. Never again will I use uhaul I this isn't rectified
Michael M