I was charged a $15 fee for â€œsafeâ€ something that was added to my order upon pickup. I called uhaul to tell them I did NOT request it and I was told that when I dropped off the uhaul trailer the charge would be removed at the uhaul dealer. Upon drop off, Uhaul said the charge had been removed; however, I checked my credit card and it has not been removed.leisa C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Easley, SC 29640
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- 3.0 Average Customer Rating
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U-Haul could increase their gross income by taking good care of the people that provide their equipment. Little things mean alot. It's time for over-paid, lazy button pushers to get out of the office and get to know your providers and help them sharpen their skills. U-Haul is an excellent company. But you have to put out effort to keep it that way.mitch B.
Had to change drop off locations because my first locale was locked. Called and was told they have no room. That was bullshit because I was sitting at their gate. Told her so and then she said she was out of town. Had to fine another place, Calhoun, and was told I could be charged because it was not the place I selected. Took an hour to get resolved. Got home two hour late.Tim C.
Well the location said they're not even renewing their contract with uhaul so they wouldn't allow me to drop off the trailer and had to change my drop off location so that was an inconvenience to me. They assigned me at first, a trailer that wasn't even on their lot. They claimed it was probably â€œstolenâ€ and joked about it. They were very â€œinconvenienceâ€ by my presence. Took 4 hours to send me the new â€œcontractâ€ with the new trailer since they had to assign me a different one. Also they told me even at the new drop off location, if I returned it after hours I'll still be charged 20$ no matter what if it's cleaned or not.LORIAL V.
Bad all around from the friendliness of the staff to the condition of the trailer. No help with anything. The trailer I rented wobbled and shimmied the whole trip. There was also water inside the trailer; thankfully the forecast was sunny for the time I needed it.Bryan L.