Very easy and speedy checkin. Be aware of electronic checkout before driving off lot. Pictures of outgoing rental items to record condition. Not a problem but was delivered after we left the lot.
Daniel S
Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Wenatchee, WA 98802
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The person working in the office was not very friendly. The truck was very very very old. Breaks didn't work well on hills in the city. Gas tank sensor didn't work. Could not fill the tank completely because it kept shutting off. Tried 4 different gas stations.
Terry ERude employees with zero desire to assist. Lied saying my reservation was cancelled, and said they have no trailers for me. I called Uhaul regional office who said reservation was good and to go back to GlacierWest. Uhaul regional had to call this place tell them I was able to rent and that they do have a trailer. Upon my going back into office, I was met with a snarky attitude by a different person, and said I could check the lot myself they didn't have any trailers. Then the first employee corrected it saying to rent to me. Then, no level of customer service during paperwork...zero assistance hooking up, no safety checks, and once again no assistance taking the trailer off upon the return. Unlike any uhual experience I've ever had. Will avoid this location at all costs due to the attitudes, lack of care, and overall desire to fight a customer than try and find a solution
Justin DMr. Capi helped us drop off our rental truck and helped us with the return process. He was professional, friendly, and prompt.
Pamela AI was worried about the oil needing to be changed light being on when I took the vehicle. They said the tech looked at it and it was fine. They would not agreed to put that in writing. Luckily everything was OK, but I think that they should have been willing to note it somewhere so if something happened while the vehicle was not it would not be on tbe renter, if they don't have time to get it changed.
Jennifer M