I wanted to take a moment to share some feedback about my recent experience with your systems. Over the past few rentals, I’ve noticed a recurring problem, particularly at the end and beginning of each month, whenever I rent a truck from Uhaul. It seems that your system often overloads during these busy periods, which not only slows down the rental process but also results in multiple charges appearing on customers’ cards. I was recently overcharged on this rental in the amount of $150 which are still pending on my bank account.. For a company with your size and reputation, it’s important to address these ongoing technical issues. Customers should feel confident that they won’t encounter unexpected charges or system glitches when managing their rentals. I hope you will prioritize improving your systems to ensure a smoother, more reliable experience for everyone. Thank you for your attention to this matter. I look forward to seeing positive changes soon.
Jackeline P
611 Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Easton, PA 18040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Did not have proper wiring to connect trailer. All stores were closed and could not buy it. Worker was not helpful or pleasant.
JAMES LI would think accumulated snow should have been removed from the vehicle before releasing it.
JAMES SI was overcharged. I need customer service to contact me.
ROGER FThe Uhaul representatives were very helpful and friendly. I would definitely recommend.
YVETTE M