Went to drop off the trailer and the lady answered the side door (where the arrow points to return the U-Haul) in her skimpy tank top with no pants or bra. You literally walk into a “landing” area full of trash, bags of trash and misc piles of garbage. Attempting to return proved to be difficult because according to her the son wasn’t home to take possession of the trailer even though hours posted are 9-5 and it was almost 10am. She then just told me to “leave it right over there” with no inspection and no receipt given to confirm that I had delivered free from damage. I refused to leave until I had an email stating “thank you for your return” because I was not going to get billed if something was wrong later down the line. Overall, find a different location.
Amanda S
Fleos Flicks LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edgerton, OH 43517
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How U-Haul Reviews WorkSo, We picked up the uhaul and were told Monroe Bancroft. We get there the location was closed like no longer there. So drive up to Jackman and Alexis and the management couldn't switch it to drop there and at this point its been an hour. The lady that the management was talking to at Jackman and Alexis hung up on him. Maybe that why Kmart went out of business. We were told someone had reserved it so we needed to take it to the other one this is beyond overstepping. I really dont care to use your company anymore as to this situation. When we arrive the guy said its not reserved. So now I have to fill this out for someone to get record a insisted of them being able to do their job. Would you repeat service?.....
Eric EThis was such a smooth experience and the owner was friendly and very helpful.. I wouldn’t change anything.. and the truck was absolutely fantastic like new and ready for work … three thumbs up from me if I ever find myself in need I will certainly be back 👊🏻
Kevin BOwner came out to greet us, shook my hand. The transaction was very quick.
Steve BA little expensive for some people around here
Doug F