B&B Motors went above and beyond to helps us on Saturday. Our issue was with Uhaul as a whole and how they managed the hand off, scheduling, add-on products and subsequent calls following. I was careful to select my pick up and drop off spots and specifically picked the pickup in Franklin because the reviews were better than the edinburg location. However, Friday morning I got a call from Uhaul saying the vehicle I reserved on August 24th for August 29th wouldn't be there and I had to drive 11 miles further. I scheduled a 24 hour pick up for 8am at the original location. Upon switching, something was entered wrong on Uhaul's end so when I arrived at 8am, my immediate check-in direction was to a help line. I called twice and was hung up on at random both times. No aggressive tone on my end, just seeking aid. While I was there a car pulled up with the B and B Motors luckily it was the Uhaul facilitator,by chance as he was picking up a check for the bank. He said that my reservation wasn't ready, hadn't been communicated and that my add-ons wouldn't be available as they "hardly ever actually get the add-on products". The office doesn't open until 10 am and this happens to the location at least 3 times a week based on his experience. He went out of his way on a Saturday morning to ensure we won't have to drive any further on move-in day than we had to and no more hang up calls. Sadly because the add-ons are scarce, of the 12 furniture pads I reserved, 4 were on hand. Also was told I ordered a dolly but none are on the premise. A manager called me and sounded a little annoyed and assured me he would look into this but if it happens 3 times a week at one location, I cannot imagine this is the first time he's had conversations like this. A corp like Uhaul should have codes and rules for their reservations in place that prohibit schedulers and customers to reserve trucks without the verified option of 24 hour. There was no reason that in 2026, a company that's main line of business is renting moving vehicles, would be so illprepared and handle the situation as they did. I was planning to hire a moving company this move and will without a doubt be doing so in all our foreseeable moves going forward.
KATHLEEN T
B and B Motors LLC
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Edinburgh, IN 46124
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- 3.5 Average Customer Rating
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I was told repeatedly I could bring the trailer back after hours with no extra charges. However, when I dropped off the trailer during business hours, 14 minutes after 24 hours, I was charged for a second full day of rental. I could have planned accordingly, but had been assured, timing was not a problem. So a one-day rental cost me DOUBLE, because I was 14 minutes over 24 hours. Had I not been repeatedly told, "timing was not an issue," I could have easily been back 14 minutes earlier and NOT been double charged. Perhaps this was a simple misunderstanding, but in hindsight it seems like deception with the intent to double the rental. Very disappointing, and definitely not left feeling like a satisfied customer.
Nathan EThe hawcreek employee lied and said that all the trucks were rented as they were not. The bible says be sure your sins will find you out.
Clarissa WFirst time I've had to hook the trailer up myself.
Owen RThe people managing the site were very nice and helpful. I give them high marks. The problem I had was that I reserved the truck specifically to move 2 refrigerators to multiple locations (4 total moves) and reserved an applicance dolly and a 2 wheel dolly. The system allowed me to reserve those and charged me for them, only to learn when I arrived that this location does not carry - too late for me to change anything and reserve somewhere else, so the moves were twice as difficult as they should have been. The local site credited me for the items, but was disappinted that the system was not accurate. I use Uhaul alot and normally things go very well (now that their online system has been improved) but this was an unfortunate experience.
JED C