Excellent customer service. Easy to deal with.
Andreas M
Super Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5A4M2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service
Bruce SI had a very frustrating experience with my recent U-Haul rental. I reserved a 6x12 trailer for a 7:00 AM pickup on June 1st and received confirmation with a specific location. However, I got a last-minute call informing me that the pickup location doesn’t open until 9:00 AM — two hours later than scheduled. When I arrived at the confirmed address, I was told the trailer wasn’t there at all but was instead located at a completely different site on the north side of Edmonton about 35 minutes in the opposite direction. After driving all the way there, I found out the additional equipment I reserved (a dolly) was not available either. I was told I could try another location to see if they had one, which added even more time and hassle. In the end, what should have been a straightforward pickup turned into a 6-hour delay. Because of this, I missed my service elevator booking and wasn’t able to use the trailer for everything I needed. This was a very poor experience from start to finish, with disorganized logistics, miscommunication, and missing equipment. I hope U-Haul can improve coordination and customer communication moving forward.
Trent DGreat service
Shyam KHard to find
Wayne L