I had reserved a moving dolly for my move and when I got there, they said they didn't hve any moving dollies. Who can move properly without a moving dolly? I had to guy buy one at the local hardware store after picking up the truck.
Mike C
Friendly Mini Mart & Laundromart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5X3C9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The location is fine as a location. But it was not the location I reserved from...it was one the other side of town from where I lived and was moving to. This caused us to pay basically double in gas and mileage. I also initially reserved a 15 foot truck, but we were given a 10 foot truck for some reason, which added a bunch of complications, making us do multiple trips and therefore further add mileage and gas. And then, you guys attempted to change the drop-off location to a completely different location...even though we specifically agreed to drop off at the same location since our car was parked there. Overall, this was the worst service experience and you can be sure than none of us (4 people) will ever use uhaul again and we will also make sure to tell as many people as possible not to use uhaul.
Yunus STerrible customer service, so lazy didn’t go over anything with me. Didn’t inform me of coverage charges that I had selected that I didn’t want. Refused to go look at mileage or fuel sent me out to take pictures refused to do a walk around with me handed me the keys and when I asked what truck is was they just repeated the truck number to me on the keys and pointed to the parking lot that had 5 trucks in it. Charged my card on file without even asking if that’s what card I wanted to be charged. I did not want the final charge on my cc I used to for booking only. When they told me it was done I asked for a receipt and asked what the charge was even! They didn’t even know what the amount was or what i got charged for or anything just that I should get an email with the receipt when I asked about the coverage charge I didn’t want and didn’t select they told me it’s an online thing?? And that they can’t do anything to call uhaul They don’t seem like they have any understanding policy of Uhaul as they couldn’t answer any questions asked and they don’t care about customer service
Samantha GDirty truck. Lady was not friendly
Sheraz Athe lady I picked up the truck and dolly lied and said she called me to tell me they did not have a dolly that I reserved, i received no such call. then she had no care what so ever that i had to drive an additional 50 km to pick up a dolly at a different location, which cost me an additional $7.00. I was then told I had to return it before the day was out. how does that help me on the other end to unload. so to recap that location didn't care and lied. After what seemed like 10 auto text messages to ask me to deliver a trailer which I decline all times I am still being asked if I would drop off a trailer.
Dean L