Make sure miles set on truck is what customer get. Not round down to lower number. I basically paid extra money for .6 milesSaifali M.
Trailer Rental & Towing in Edmonton, AB at Wash Factory
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Edmonton, AB T6B3S3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Just dont go to the valleyview location period! The drop off was profession, friendly, clean, they were super quick and I will go back there as they have a beautiful car wash right by our new home.Charlene L.
Uhaul in general is an average experience. Nickel and dime yah on everything. Mileage, coverage, rental, insurance, supplies... But can't even drop off at a different location so you are stuck making rounds trips unnecessarily. Always reschedule your pick up locations too so end up driving twice as far. Didn't even bother to gas up the truck so we were on the click and filling the tank. Not convenient at all.Thomas S.
Great and efficient customer services. The place is clean . The price is great. Very friendly staff. Would come back again and would recommend family and friendsPhillip G.
Trailer was a bit dirty upon pickup, but nothing to worry about, it worked great for what I needed it for.Jennifer W.
Car hauler was full of ice and snow, when I picked it up at the WASH FACTORY. So when I dropped it off in Drumheller I left it snow and ice covered. Then you after hours drop off is a pain in the ass. I do not feel that Ishould be charged the extra days charge due to this . Plus this clown in Drumheller did not open until at least 12 noon on Monday when I dropped trailer off.Christopher N.
Just keep up the good work.Jose Roberto C.
Customers should be told that the trucks are not available at any given location. No truck was available at the location where I did the reservation. Upon calling them and discovering this, I had to phone customer service who directed me to a second location. When I arrived there, I discovered the truck had a flat tire. Back to customer service who directed me to a third location (Wash Factory) where I finally got a truck. This location was 45 minutes away. It took 2 -3 hours to the truck. Hardly amazing service. U-Haul should be verifying the truck availability prior to the reservation date / time and dealing with exceptions BEFORE the pickup time - not after. I have rated the location well because the representative was both helpful and efficient.William L.
The location was good, but the whole experience was horrible!! We had a pick up time of 9am and didn't get on the road until 10:45!! Uhaul systems were not working properly. Because of this we were over an hour late getting on the road to Lloydminster which is a 2.5 hr drive. Because of the delay the helper I had couldn't help me move my furniture causing my 6 month pregnant girlfriend to have to help! NOT IMPRESSED!! Our coach is very heavy and she should not have been moving anything! And has had pains in her stomach since! Also when I called to book the truck I was told there was no 10' trucks in Lloydminster, so we had to drive 2.5 hours to Edmonton and get a truck and come back! This costed 80$ in gas fees for the truck and 60$ for my own vehicle. I was told when I booked the truck I would NOT be charged for the Kilometres because of the inconvenience. When I dropped off the truck they charged me 70.85$. So now ive paid 210$ more than I would have paid if the truck was available in Lloydminster! Not impressed at all with this whole situation. I have a baby on the way so every cent counts! When I move again in the near future I'm strongly considering not using uhaul.kyle B.
Friendly helpful service during both pickup and return of trailer.John M.
They need more selection at that location.SABREENA G.
Very accommodating and a pleasure to deal with them.Tammy S.
Staff was really good, use and return of your UHaul equipment was made very easyMichael K.
Your new app and online vehicle check in is cumbersome and more work/time than checking in person. To make matters worse, the staff at this location do not understand that there is an app and online process and ask for your drivers license etc all over again. Poor training and familiarity of U-Haul process.Lonny H.
Thankyou.. I'm happy with the rental I made.. Service, Rental item (car dolly) and the price. I also liked the ease to get in and out of the trailer rental area. Also the trailer was ready to go for me when I showed up.. ThanksIan S.
As I wrote on receipt at store, the ratchets on the dolly are rusted garbage and are completely unsafe, they didn't function at all until I oiled them, I had to purchase straps to secure vehicle to dolly, I told attendant and he did not come outside to look at the dolly, I bet if I went to rent it right now I could even though I told him they were/are unsafe, Eric KeatsEric K.
Everything and everyone was great very easy as it should be.ken K.
Best service of any U-Haul location I have used!Trevor W.
Very unprofessional employees, seemed like they only wanted to point out what was wrong with the vehicle, after already knowing that there were faults with the vehicle previously. He charged me for rock chips which were already there before and looked as if they were filled in already. Seems like he does this to everyone as he said rock chips before even seeing the truck. Then at the end gave me a 20% discount as if that would help the lie he was telling. Seems like a dishonest con-man. Charged me $126 in the end for rock chips in the mirror, I can personally get a brand new windshield installed for $250. Was just ridiculous.tardeep D.
Best location ever. Great staff and fast service.TImothy S.
The tires on the trailer were quite worn. You can see the threads. We required an adapter(Which we had to buy) for the old four prong system on the trailer which is the very outdated trailer connection.logan R.
Completely opposite experience with this location. No wonder, that this location has a five star rating. Turns out that locations not owned by U Haul are the best places for renting U Haul products. I am glad that I picked this location. Highly recommended.Faisal Ali A.
U haul changed pick up placeMartyn C.
This location was just fine....... its uhaul customer service that is lacking .... and the fact that I was told I can drop off the truck at any location wasn't factual...and two locations that were suppose to be open for drop off were not causing me to waste gas finding an open location and uhaul made me pay for THEIR mistake..... Next time I'll just use another company and I definitely wont be recommending uhaul to anyone in the futureBrendan E.
Was very professional. He fixed the wiring problem while practicing social distancing. Very smooth transactions.Jason K.