Well for starters clear consise Inatructions works, the after hours pick up took over two hours before someone pointed me in the right direction. Also rude text messages telling me I cannot request an extention to continue using the equipment I rented. That was uncalled for, then back to by the numbers return of the truck had me out of my mind and then caused me to lock the key in the vehicle. So I thought I was done, assumed there was a spare key, I was not even 3/4 of a mile away when the on-site representative called me to tell me about locking the key in the truck, I explained to him that I returned the truck as instructed by the app, to which he replied with " you are not using common sense" and proceeded to tell me that it was now my responsibility to get the truck unlocked to retrieve the key. Then there is this receipt that shows that I didn't return the truck until after 5:30 pm which is absurd, yes I was late but not that late l replaced more fuel than what was there when I checked out. When I was refueling the unit there was a bottle neck 9f customers and only o e cashier, and I did my due diligence by making sure the unit was as clean as when I picked it up. So now after looking at the receipt I see that the gentleman who made me provide uhaul lockout service had gone back into the order to amend the drop off time causing additional charges to me, as well as the 51 dollars i had to spend to break in to the unit to retrieve a key. Who at uhaul is going to compensate me for providing locksmith services, how will I recoup not just the additional charges, but also the expenditure for equipment to perform locksmith services. I do believe that those services run close to 3 to 4 hundred dollars for lockout services. And to whom do i send an invoice for my services... I had need to extend the rental as I was not finished with my tasks for the day but now with the added costs and expenses I will not be able to. I would have to say that this was nothing but a shit show today and I am the one holding the bag. How am I to move the large peices that I rented the truck for in the first place.
Emmanuel G
Postmart Business Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elgin, IL 60123
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Customer Reviews
- 4.0 Average Customer Rating
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The man was rather irritable, intolerant and unkind. The billed mileage was significantly greater than what I estimated based on mapping the trip. The actual route deviated from the plan, but billed milage still seemed excessive. I was running late to pick up. There was nothing in the booking process stating my reservation cancels after 30 minutes - as suggested by the man. The mobile app is unfriendly to the user.
RUSSELL PThe customer service we had was impeccable at this location. The representative we had was very direct and clear with his instructions and helped to streamline the process. I have a tendency to ask a hundred questions but his thorough communication meant I didn’t have to worry about any of the questions I had because he was already giving me directions for the next step as we’re finishing the previous step. I know not everyone prefers this but I absolutely do.
GAIL DOn the day we picked up the truck, the system was down, which was beyond anyone's control and understandable. It took us some time before we could leave with the truck. However, the staff at the Post Business Center remained calm, explained the situation, and helped keep us relaxed while apologizing for the delay caused by the system issue. We encountered a minor problem when returning the truck, but the customer support and staff at the store were very helpful, ensuring that we still had a pleasant experience. Thank you for staying calm and being prepared for any situation that might arise. The customer service was excellent!
Regie BThe dome light doesnt work. And the dial to adjust the headlights fell literally into the car dash while i was driving.
AMARIA V