Customer Reviews for Postmart Business Center
(U-Haul Neighborhood Dealer)

1749 reviews

244 S Randall Rd   Elgin, IL 60123
(Randall Road Just South of Rt 20 Otter Creek Shopping Center)

(847) 468-6182

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 8/22/2021: Closed

Services at this Location:

Contact Us

(847) 468-6182

244 S Randall Rd
Elgin, IL 60123
(Randall Road Just South of Rt 20 Otter Creek Shopping Center)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 8/22/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

BOGUSLAW K. 
Rating:
5.0

Everything was perfect

JIM C. 
Rating:
1.0

I had to move the key around in the the ignition switch to get the vehicle started. Told the manager about it and hr acted like he didn't care. Very poor coustomer service.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
5.0

After having my reservation canceled and rerouted 3 times, including at least one "guaranteed " reservation, I was quite frustrated. How can you rerouted someone to a facility 15 miles away, especially after accepting their reservation? That means an automatic $30 increase to the rental there and back. It's 2021, your reservation system should know when a truck is at a specific location. Come on UHAUL, you can do better.

JAY S. 
Rating:
3.0

I could not take a picture of my license or the trailer when returning it. I have not had this issue with any other application. Luckily someone else was returning a pickup and let me use his phone.

GENE S. 
Rating:
4.0

Customer did not leave a comment.

KURT S. 
Rating:
5.0

Rental van was clean and in good shape, had no issues with the van or location. The U-haul app was a pain though; every time the app required a photo be taken, it would forget all the steps I'd completed in my checkin/checkout and start over from the beginning. For both checkin and checkout it took 4-5 attempts to finally get it to work.

Christina P. 
Rating:
3.0

Language barrier between Indian rep. and myself led to wrong drop off location. Ended up on the phone with uhaul for ANOTHER 45 minutes to fix it...

Gregory S. 
Rating:
5.0

N/A

CHARLES W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Lee E. 
Rating:
3.0

The attendant wasn't friendly at all

DORACI P. 
Rating:
5.0

It's all good!

VICKY R. 
Rating:
5.0

Customer did not leave a comment.

JIMMY M. 
Rating:
4.0

Everything was great with the location and the equipment. The price was price gouging as I found out when I dropped it off.

Dominic T. 
Rating:
1.0

I need someone to call me that can fix a bill as I am done trying to call.

Rory P. 
Rating:
5.0

Do not charge another day just because the drop off was after hours, it's free money and you don't need it.

Scott W. 
Rating:
5.0

extremely pleased with the staff and equipment. very knowledgeable and professional. no comments as to how to improve.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
5.0

Postmart guy who rented to me was Polite, effective and very helpful. Made the whole experience simple and easy.

MATT H. 
Rating:
5.0

Customer did not leave a comment.

Lanette P. 
Rating:
5.0

The buddy at the counter really knows what he talking about. He gets you in and out in no time and listens to your concerns. He was extremely friendly and helpful. Would highly recommend his location strictly based because of the convince and the location location location.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Self check in wasn't working. It okayed our location but wouldn't let me finish self check in. Cost me 20 dollars.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL F. 
Rating:
3.0

Trucks are hard to find

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE P. 
Rating:
5.0

Nothing comes to mind

VERNON P. 
Rating:
5.0

Notify customer that the self pick up and drop off will take about 10-15 minutes. I wasn't expecting it and I had a Uber waiting for me but besides that I would Rent from U-Haul anytime I need in the future. Great prices friendly service and convenient pick up and drop off locations.

Maria F. 
Rating:
5.0

Let the customers know they park the trucks in the back of the plaza.

Kimberly N. 
Rating:
4.0

The trailer leaked while traveling in the rain.

Tracy K. 
Rating:
4.0

N A

herb N. 
Rating:
1.0

Moving took longer than I expected. But WOW! My bill was originally $135.. jumped to $199.. and just today.. they added an additional $59.70 with no explanation. The guy who works there was genuinely hostile towards me when I returned the truck yesterday. I have rented from U Haul every time I have moved in the past but I won't again.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

This is the very easiest and best way to rent moving equipment and would recommend to anyone.

Brian L. 
Rating:
1.0

The person behind the counter has no customer skills, they acted as if i was asking for a favor and not paying for my rental. Honestly this is the first time i rent from uhaul and i think i will look for a different company.

ARALIN B. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

My experience was perfect.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Lower the price. It's ridiculous that I had to pay over 300 for this truck

Jason S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

Customer did not leave a comment.

Eric-Jan G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

Piotr G. 
Rating:
3.0

Customer did not leave a comment.

DAWN N. 
Rating:
4.0

Customer did not leave a comment.

YARKO T. 
Rating:
3.0

Customer did not leave a comment.

TARYN P. 
Rating:
5.0

The app on my phone worked perfectly this time. The last 2 times I have used the app it did not function properly. There were still issues when it asked if the vehicle was clean. I said no and tried to take a picture. The app would not allow. The truck floors, doors, steering wheel and dash board were dirty and not clean.

Stephen J. 
Rating:
4.0

Have a smile on your face when greeting customer.

VALERIE C. 
Rating:
5.0

Customer did not leave a comment.

ASLAM M. 
Rating:
5.0

Customer did not leave a comment.

Junaid A. 
Rating:
5.0

Customer did not leave a comment.

Carol L R. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Everything I thought was a good experience no improvement needed!

JOHN M. 
Rating:
3.0

I've used U-haul at least 6 times over the past 10-12 years and this was by far the WORST experience I've ever had! I had to cancel 2 other reservations with them before I got this one that I actually used, but only because I absolutely had to. If I had ANY other choice I would not have used them. This last rental was a complete nightmare!!!

Rebecca T. 
Rating:
3.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
4.0

None The equipment was ready for me and served its purpose.

David S. 
Rating:
3.0

You need to have jacks available to help get trailers onto hitches. My hitch is somewhat high and it was difficult without a jack to lift up the tongue of the trailer.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

RANDAL R. 
Rating:
5.0

Customer did not leave a comment.

ARNUR O. 
Rating:
5.0

The location is great and the service is decent. They need more help at the location. The U-haul app is terrible and did not work at all.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

ARNUR O. 
Rating:
5.0

Customer did not leave a comment.

Nikesh P. 
Rating:
3.0

Needed to return equipment behind the store/strip mall front and the directions were not clear. Unable to use the U-Haul app or website on my Samsung Android phone to return the trailer (had this issue on other rentals). Had to go back with my Apple Ipad connected to my Android phone to get the App return to be accepted. U-haul appears to need to make sure their App / Website to work on an Android.

Scott S. 
Rating:
5.0

Incorrect Bill no one return my call or message to fix the error.

JACQUELINE T. 
Rating:
5.0

Customer did not leave a comment.

Mirela C. 
Rating:
1.0

I rented out a U-Haul from Elgin Illinois and from the start the man I was dealing with was extremely rude and extremely bossy! We were greeted with “what do you need” no hello. Nothing. When we got there he very quickly went through the whole process of walking around the truck and then told us to just go through the back and do a checklist on my own. He wasn't there to walk me through the process or for me to show him any previous damage that was done to the truck. When I try to explain this to him he just said take pictures for your own proof. Then he charged me an extra $25 because he claims that the back was not swept when I did sweep the back. The whole process of moving is stressful as it is to have someone rude to deal with and charge you unnecessary feesMakes it even worse! Stay away from this guy and stay away from U-Haul if you can they charge you for every little thing that they don't even tell you about

Mauro S. 
Rating:
3.0

The customer service is acceptable, but the clerk is not friendly. I usually avoid going into the store, but this time I could not.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

ALLAN A. 
Rating:
5.0

Customer did not leave a comment.

Syed H. 
Rating:
1.0

The location was difficult to find, accessing the equipment required driving through enormous potholes and the employee at the counter was extremely rude, he had me in tears. This was the only location that had the equipment I needed on the day I needed and he told me if I refuse to provide an alternate person's name and phone number he refused to rent to me and threw my License and Credit card at me. The other customers were standing there as he berated me for not having an additional person to add to the rental, I've never had to do that. I was renting trailer not a truck and I've had my Uhaul account for over 10 years. I always check in online, provide front and back of my license and always reserve my equipment through uhaul.com. I will never return to this location. He also charged me for insurance that I opted out of, he charged it when I returned the trailer. So my official charge ended up having the insurance added in. I'm humiliated and furious. This older man was horrible to me. I had my kids with me as well. He didn't know why I was moving or why I wasn't able to provide a person. I told him he didn't know my circumstances but had he known it was because I am alone. No family here and trying to move my kids to a safe place, I still don't think his attitude would've been different.

Sadia N. 
Rating:
4.0

I was unable to aquire a 1 way rental amd attemped to 4 days in advance. My prrference was wuite open yet i was told there was nothing

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Ruben O. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Romell C. 
Rating:
5.0

Customer did not leave a comment.

ARTURO P. 
Rating:
5.0

Not the locations fault, but the parking lot of the shopping center surrounding the location is in terrible shape. Deep potholes everywhere.

Jesse T. 
Rating:
4.0

Customer did not leave a comment.

Shannon L. 
Rating:
5.0

nothing great experience

BELINDA F. 
Rating:
3.0

The online service was very sluggish. In addition, because we arrived 1 hour later than our set pickup time it would not let us proceed. I would suggest that the system sends a note to the customer saying that they need to modify the pick up time before the can continue the pickup process.

JOHN W. 
Rating:
3.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

ELIAS Q. 
Rating:
3.0

The van was dirty and dusty inside and the van smell like urine. I told the person where I received the van from and he told me it was nothing he could do about it.

MILTON P. 
Rating:
3.0

The truck was clean and served its purpose. However, it felt like the truck front end needed an alignment and the windshield wipers needed to replaced.

Kent P. 
Rating:
4.0

Customer did not leave a comment.

GRACE C. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
2.0

the shop opened late and only 1 person behind the counter and we were delayed by an hour. I had an appointment to drop off furniture and it put alot of people behind. I almost lost a sale cause of this. I will not use uhaul again.

James R. 
No reviews have been submitted for this location.

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