Do not rent from this location. Everything with my rental started out fine. I followed all U-Haul rules—I extended my rental time through the proper protocol and even returned the vehicle well under my mileage. When I brought the truck back, the owner completely snapped. He started aggressively arguing with me, claiming that what I did was "illegal" and "wrong," even though I followed official procedures. When I tried to explain the protocol to him, he escalated the situation and said, "This is why I don't like renting to you people." We got into a heated debate, and his behavior was incredibly inappropriate, hostile, and flat-out racist. I highly recommend taking your business to a different U-Haul dealer. Save yourself the trouble and avoid this owner entirely.
Jalen L
Postmart Business Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elgin, IL 60123
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing. Wonderful experience from start to finish. Excellent experience!!
Amanda NVery efficient and the manager is very kind
Christopher CAlways my preferred place to rent a trailer. Lots of parking space. Ease of rental/after hours return. Will always try to rent here.
Jason LThe app didn't work well. It took more time to check out and drop off by far compared to the previous method. The rep at the counter wasn't much help either. His only response was it must be the settings on my phone, but couldn't give any idea of what settings. The company's goal to automate creates a bad customer experience.
Robert G