Overall the truck was fine but when we opened the back door it smelled like gas, I did call the place I rented it from to let them know, it would have been very inconvenient to swap it out for a different truck so we dealt with it and kept the back open as much as possible throughout the move to let it air out
Michelle R
Elmira Stop And Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elmira, NY 14901
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Customer Reviews
- 3.0 Average Customer Rating
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Parking lot was tight and full of massive potholes.
Stanley GMy single complaint was that my pickup location was moved from Ithaca, NY to Elmira - a 45 min drive. I was told the Ithaca location did not have any 10’ trucks, even though I made reservation in January. Driving by the Ithaca location on Memorial Day we saw about a dozen 10’ trucks on the Ithaca lot with sign reading rent me. Why was I forced to drive 45 min out of my way? I was very dissatisfied with this forced pickup location change since I had to give up graduation time with my daughter to pickup the truck. What good is a reservation made months in advance if not attainable? The insulate was that trucks were available at The Ithaca location. I even confirmed our reservation a week prior and was told all is okay.
Ralf M