Picked this location because they were supposed to be open. Got there and office was closed. Truck was there so I started doing most of reservation online but had trouble getting the key. HOWEVER, when I called Uhaul customer service, they were so very helpful. Every time I called customer service during this rental process, the Uhaul agents were so compassionate, understanding, and they do everything they can to get you on the road. I can't say enough good things about your customer service.
Lynn F
Elyria Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elyria, OH 44035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Impressive out and in procedures equated to a safe , efficient, and productive rental.
KENNETH DThe mobile app took an hour to check out the truck. The return took almost as long and I had to call customer service guy or assistance. Improving the Mobil app would be very helpful.
Leon WI have rented quite a few u- haul trucks over the years but this was my first contactless rental as the location was closed . The whole process was quite simple and took about 15 minutes . There were a few scratches that were not marked with an X sticker and I was able to upload pictures of the damage for my own protection . Upon returning the truck for whatever reason the app would not load beyond the "return my truck " screen , I tried quite a few times . I then went to the website and logged in and returned it through the site without issue . All in all I was very impressed with the contactless rental .
Donald NI returned the UHaul in the morning during the open hours, but no one was there! I dropped the key off in the outside box.
Karen W