Everything on the uhaul end was good and we have no complaints but the locations staff are are extremely rude. We rented a car trailer and we unable to return on time so we rented after hours. We had a question about our bill after and phoned the location and as soon as we said we just rented a triler last night, before we could even ask anything the staff got all defensive as was blaming us for parking in the wrong spot( was parked in the EXACT spot we picked up) and saying he's pissed at us and going off just yelling at us though the phone barely speaking English and then hung up. Would not recommend this location nor ever go back.
robin k
Enderby General Store Ltd Fas Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Enderby, BC V4Y4G8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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To start with there was no jack on the trailer hitch. If the trailer had been parked with something under the front axle, the hitch would have been light however it wasn’t. Therefore, we had to bust our backs to lift hitch, and then the hitch wouldn’t release to go on the ball. So we tried another trailer, which was parked on a slope so that the hitch was even heavier. We almost gave up as we had no tools or equipment to lift the hitch with which was super heavy. Finally got it on then the hitch wouldn’t tighten.! It was seized up. No tools on site so eventually found a tire iron that I could twist the handle with to tighten the lock. Very frustrating and time consuming. On returning the trailer, I brought my own 8 foot 2 x 4 and a block to pry the hitch up with. Super easy. Something to lift the hitch with should be supplied at the agency. Human backs are not meant to lift that kind of weight!! The young attendant at the agency was as helpful as he could be, but had nothing to work with.
DAVID VNeeds training on system. .
RICHARD DGreat service. Very helpful
KARL KThe 6x12 trailers do not have a Jack to lift the hitch up. If you are not above average you will not be able to lift the trailer hitch in to your bumper. I talked to a manager at u-haul and he can hardly lift one up. SO U-HAUL SHOULD IN STALL HITCH JACKS ON THESE UNITS. !!!
LARRY W