No clear instructions on obtaining the vehicle, it says to use the lock box and there was no staff in the building next to the Uhaul lot. Also, did not receive the dolly we paid for
Griffin S
Polens Buy Rite Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Evansville, IN 47711
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was supposed to be given a code to open a lock box to access my keys via the app. The app did not provide me with the code. The location was a 24/7 access U-Haul location so there was no one there to speak to in person. I then tried 2 different U-Haul customer service phone numbers. Neither calls were able to go through. My girlfriend tried and her calls didn’t go through either. The phone numbers you provide online are broken. Luckily the online chat helped us. When I got into the truck, it was on empty and barely had any gas. The truck functioned fine and did the job. The pickup process and gas issue was ridiculous. Please fix this for future customers.
Jackson DAssistance was quick and they were very polite.
Dustin SGreat
mark w