The gentleman I rented from was nice and courteous but did not know anything about the equipment. His computer was down and the person he was calling on the phone to try to get help from was not much help, and seemed annoyed. The trailer I rented did not have the accessory light extension included, and luckily someone just dropped off a different trailer, and I used the one from the other trailer for my trip. I found out on drop off that the trailer chains were not hooked up properly. Also the lights on the trailer were not working at first and I spent a few hours trying to get them working, checking fuses and messing with the harness. Also I heard this location is closing.Brian T.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fairmont City, IL 62201
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- 3.0 Average Customer Rating
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It was after hours when we dropped off the U-haul so we did not speak to anyone.Timothy B.
They charge us over 2,000 dollars for that u hall we got the same one coming back from florida 700 .i think they charge us .2 much. We went 2 fl .so i want my money back.no gas in u hallMichelle W.
I reserved a the truck for a different location which was closer, but the reservations are apparently meaningless. It seems it is standard for trucks not to be available at the specified location which makes it useless to pay in advance. I was not supplied with the blankets or dolly I reserved. Disappointed in UHaul service overallEric E.
THEY ARE VERY CONFUSED AND DON'T HAVE ANY IDEA OF WHAT THEY ARE DOING I COULDN'T EVEN GET A RECEIPT AND I WOULD NOT RECOMMEND ANYONE TO USE THEIR SERVICERichard H.