This location was “closed” on Saturday without notifying ANY customer. They were impossible to get ahold of when we arrived at our reservation time of 10:30 to retrieve the uhaul and the keys and the keys were not there or in any lock box on the property, we had to call 12 different times for them to finally send someone over with the keys. The person who brought the keys was kind but took over an hour after telling us 20 minutes. In total, we arrived at 10:25 on the DAY OF our move and left at 12:30 pm. While we were waiting, multiple people had the SAME issues. Some businesses can work remote. This one CANNOT. And if you are going to, make sure your job is done the day prior so you don’t ruin someone’s entire day. We will never rent from uhaul again.
Evan M
Michigan Storage Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Farmington Hills, MI 48335
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The customer service representative was friendly and professional and made the rental a better experience. The ease of reserving it online was great too.
KANDI MThere is limited parking available so be careful when you return your vehicle. It may be helpful to ask where to park when returning your vehicle. Otherwise, the staff was very friendly and helpful and the process was pretty seamless.
Michael SThe van was dirty inside and out -- I had to clean it myself with wipes inside and clean the window -- I gave up on the side windows. The air cabin filter has clearly not been changed (on a hot day, using A/C with white particles blowing into the cabin -- which is why I cleaned it!). That all being said DOMINIQUE is absolutely LOVELY!! She is a knowledgeable, professional and pleasant to deal with and speak to -- while all BY HERSELF DOING EVERYTHING AND DEALING WITH MULTIPLE people simultaneously!!!! That young lady is an inspiration, truly.! I would use your location again only because of HER as I can rent a dirty truck or van ANYWHERE! :)
CAROL ADomonice was outstanding.
PETER C