Black's wrecker service was awesome, I wish I could say the same for my UHaul experience. I reserved a 15 ft truck ONE month in advance for a major move. On the day before I received a call telling me I had to drive an hour to pick up a truck. The next day, two hours before I was scheduled to pick it up, I received a text telling me that my truck was not available and I could go pick up a smaller truck in another location which would now be almost two hours from me. I called UHaul customer service and was informed that they didn't have any trucks in the size I needed but could pick up a 26 foot truck (which would not be able to make it down my dirt road) at another location an hour away. I was really frustrated with them and the poor customer service! I was able to rent a 5 x 9 open bed trailer to start hauling stuff to a storage facility in town because I had no way to taking all of my stuff to my new home 5 hours away. Now I have to make another move!!
Melissa R
Blacks Wrecker Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayette, AL 35555
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very easy experience. Will definitely use this location again.
Beth MGreat people, very helpful
ANDREW BI had to hook my trailer up myself. No one did an inspection with me or even did a walk around to make sure the trailer had no damage . One of the ramps came out all the way and the ratchets to secure the front tires were very hard to use.
Larry MEveryone at each location was polite, friendly and willing to help, EXCEPT for the scheduling department. I reserved a truck to be picked up in Tuscaloosa. When I arrived, there was no truck at the location or any location in Tuscaloosa. I had driven 4 hours, drove by numerous Uhaul locations that had a truck but had to drive an additional hour north of Tuscaloosa to rent the truck! IF the scheduling department would have notified me by any of the 3 lines of communication I had given them, that would have saved me 2 hours of driving, issues with the loaders I had reserved and the extra stress of this problem! I have rented from Uhaul numerous times in the past several years but with this rental problem and the lack of professionalism from your scheduling department, I am concerned about the future of Uhaul!!
Nigel H