I live in Tuscaloosa AL & reserved the truck on July 12. On July 21, I received a message that I needed to pick up in Fayette AL. A 2 hour inconvenience!MONICA C.
Customer Reviews for Blacks Wrecker Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.DONNA D.
Overall exceptional service and friendly staff.Amanda B.
Nice people and nice service. Highly recommend.SILVIA K.
They were very helpful - and apologetic that we had to drive from Tuscaloosa to pick up the truck. Being called by national or Tuscaloosa reps an hour before our reservation to be told we didn't have a vehicle to pick up was aggravating. Blacks Wrecker Service was excellent in getting us set up.Thomas L.
We forgot to rent hand trucks for washer and dryer and deep freeze .sure would of been handy.maybe y'all could recommend them some people just get so busy when starting to move they forget so much they needDeborah O.
You did great!Shelton T.
Excellent personnel and service.Ray W.
UHaul thank you for all the help and support you offered gave us on this move that was quick and unplanned. You saved our lives with all your help on both ends.GILLIAN V.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.Shaunta B.
Don't book your trucks until you actually have them. Had to go to three different locations to actually find the truck we reserved.SHERWYN W.
Customer did not leave a comment.Donald T.
Customer did not leave a comment.Amanda D.
Truck was dirty and not swept outJudy S.
Well I didn't realize that I only had 6 hrs to have the uhaul or I would be charged more money.Tena T.
Customer did not leave a comment.JAMES V.
Customer did not leave a comment.Bill E.
Customer did not leave a comment.Kevin W.
Jimmy Black has been in operation for many years and has always provided good service. I recommend anyone to them for there services!DANIEL G.
Customer did not leave a comment.Jeffery M.
Customer did not leave a comment.Margaret D.
Customer did not leave a comment.John U.
I was to pick this trailer up in Tuscaloosa you said it was there and all was ok then you called and said no you have to drive 64 miles to another location to get it , how would you like to have to do that????william D.
Customer did not leave a comment.Suzanne L.
No one there. Called the next morning at 8am no one there. I hope you got the trailerCarl S.
Customer did not leave a comment.shandrenma S.
I ordered the truck on Monday to pick up Wednesday. I was told online that the truck would be at Blacks Wrecker Service on Wednesday by 9 AM. I never received a call on Tuesday like the email/website said I would to keep me updated. I tried to call Blacks Wrecker Service on Tuesday around 5, since I was informed that I would be contacted by 6:30 to ask if they knew anything about the truck and was met with a very short, â€œno, they've all gone home for the day.â€ I don't know if I was supposed to receive a call from UHAUL the company or Blacks Wrecker Service, but either way, no contact was made with me regarding where to go the next day to pick up the truck. I arrived at Blacks Wrecker Service on Wednesday morning at 9 AM and told him I had ordered a truck and he had no idea what I was talking about. So I checked online and discovered that the truck was in Winfield, 30 minutes away. No one ever got in contact with me to let me know that. Please, be sure to make contact with people if you say you are going to make contact with them. Other than that, the truck worked well and did what we needed it to. Thank you.Joel H.
Customer did not leave a comment.James G.
Give the young man a raise. He was very nice and polite !Allen N.
Was supposed to get truck at 9 am didnot leave the lot till 1030am and was aked to clean coffee spilled on passenger floor before drop off.Kevin P.
Customer did not leave a comment.Mitchell D.
Allow the locations accept cash. Don't charge $100 just because a customer has a prepaid debit card (your system read as gift card) because someone is less fortunate to have a checking account. Also if you I Insist release the difference as soon as possible.Jeffrey G.
When I tried to pay with my credit card the Uhaul system wouldn't take it. I checked with my credit card company and there were no issues. Whoever the lady at Black's was speaking to acknowledged the system was having issues with credit cards and referred her to some area rep instead of trying to expedite the process. After 2 hours I had to call customer service and do the order over the phone .What should have been a 15 minute process ended up taking over 2.5 hours.Charles S.
Pads, dolly and tie downs.Robert M.
Ms. Linda Black did a great job!!!Larry H.
Excellent, friendly and very helpfulDavid W.
Always there when we need themKelvin J.
Customer did not leave a comment.Jeffrey A.
Customer did not leave a comment.Russell S.
Customer did not leave a comment.JIM V.
I called U-Haul and it was only 5:30 pm, and no one was there except someone watching the phone, so he had to get someone else to unhook the trailer, I tried to help, but I am 100% disabled Veteran, and the helper has such a hard time doing it. When I called about dropping it off somewhere else that was closer for me, was told if I did that they would charge me. So from the beginning I asked to drop off in Tuscaloosa because it was closer to my storage area here, but they took the address on my drivers license instead, and told me I had to drop it off where they wanted.James P.
Customer did not leave a comment.Walter C.
Got what I expected and have usually received from U-Haul. Standard service, nice, friendly and accommodating. Also professional, accurate and fast.Joel H.
This location was not the issue. They were great. The issue is your incompetent customer service people. They screwed up my order, and I had to drive a two hour round trip out of the way to pick up. Whoever the hell Randy is, he's an asshole. This is quite honestly the worst experience I have EVER had with a company EVER!!! I'll gladly pay extra for penske, so avoid the royal disaster that is uhaul.Rebecca P.
Have equipment at location you rented it at.Kevin T.
Truck wasn't clean, wasn't easy to pick up truck.Tyler A.
Customer did not leave a comment.Keith M.
The U Haul was not at where it was arranged to be picked up at, which was easily resolved when the owners were contacted. We were very displeased with the fact that the U Haul had not been swept out or cleaned by the previous person who had it.Christina G.
Customer did not leave a comment.Brandon M.
Customer did not leave a comment.Tyler A.
The people there were very nice and treated me with respect. I really appreciated their professionalismSean J.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.Charles H.
Had to wait for about 15 min for mrs. black to finish a phone call. I understand being tied up but others in the office May have been able to help.Antonio G.
The latch was rusty and did not operate smoothly.Tony G.
Customer did not leave a comment.George M.
Customer did not leave a comment.Teresa P.
Customer did not leave a comment.Jack S.
Customer did not leave a comment.Jimmy P.
They were great, will definitly recomend.Amy M.
Customer did not leave a comment.art S.
Dropped off trailer on a Friday night. As of Monday a lunch the trailer was still showing in my possession. Called UHaul who contacted location and confirmed trailer had been dropped off and that I would not be charged for extra days. Contract did not get closed until Thursday.Brandon N.
The people in the office where rude they charged me something totally different than what they quoted me when I reserved a U-Haul They Charged me for an extra day I rented the truck on Friday tried to return it Saturday no one was there so I had to return it Sunday morning My overall experience was horribleJose S.
Customer did not leave a comment.Pamela G.
Needs to have electronic pick-up. I had to wait until they open to pick up the truck. My help had to leave by 6 PM. I was hoping to have the truck by 8 AM, but they didn't open until 9 AM then by the time I got the paperwork done and on the road it was after 9:30 AM. That cut into the packing time, by the time I drove to my final location and started unpack, I had lost some of my help. If my Sister hadn't came in from work, I would have been left to finish by myself.Sarah E.
Customer did not leave a comment.Jamie B.
Location was great and friendly I would have liked to have a location for pickup closer to the requested.TONY T.
I was told by your representative when I reserved the trailer it would be available at 9AM. I arrived at 8:55AM ready to go but the clerk at the business was not there. Her office was closed. Nobody at Black's Wrecker Service had a clue as to what was going on. One of the mechanics said she doesn't usually arrive to work until 9:15-9:30AM. I was on a Very tight schedule. I waited. At 9:10AM a man, who I assumed was the owner told me just to go ahead and hookup to the trailer I rented. I did so and went on my way. I returned the trailer at about 1PM. A mechanic came up front as the clerk still wasn't apparently there. He told me he didn't no anything about trailer rentals. Absolutely ridiculous.PRESTON I.
Mrs. Black was very professional and courteous the entire time during the paperwork process. I would recommend renting u-hauls from this location anytime.William D.
Easy fast pickup. Easy in and out locationStacy M.
Fast easy pick up. Great service at Blacks Wrecker. Easy drop offStacy M.
Damn near got bitten by the dog. I parked the truck where I thought would be a good place but evidently he didn't think so because he honked at me from the truck he was in. Acted a little put out because he moved it from where I parked it. I spend $75000+ a year with uhaul and he charged me $20 because I ran over a couple miles give me a freaking break.THOMAS B.
Customer did not leave a comment.Jo Ann S.
Was told I would receive a $100.00 refund after returning truck. Did not get full refund and couldnt get anyone employed at this location to talk with Manager at drop off location. Very confusing and unprofessional.April H.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Gregg M.
Thanks For Getting me Hooked Up and on my way!Charles M.
Can not think of anything that could make it better. Thanks.Betty D.
Very efficient and they had everything ready for me when I arrived.Tonie R.
The people could actually care about the quality of service they provide. When I told the owner that I was there to pick up a van he literally said "that's not my problem, she's not here yet". He also told me that they did not care about the Uhaul dealership that it was something else on the side and they only did it because there was no body else in town. I should have gone to Columbus, MS and rented one there. The lady made mistakes on the contract and I had to return the original 15ft van because the oil light kept coming on. It barely had enough gas to get to the gas station. When I returned it, she did not correct the contract, just gave me another van. (at least this one had gas and oil).CLIFTON C.
Customer did not leave a comment.HARRELL T.
blacks wrecker service did a good jobJAMES T.
Upgrade the system so it won't take so long to process.Maisie B.
Customer did not leave a comment.Pamala E.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Farris R.
I had reservations to pick up a 10ft truck at Floors Unlimited in Guin, Alabama. I get there at the assigned time, and the business is not open. I called 1-800-Go-Uhaul, and they couldn't get in touch with the business either. I was then assigned to pick up a 20 ft in Fayette.Desirae F.
Very pleased with Uhaul staff and truck rental. Made the move as pleasant as possible.Wendell D.
Customer did not leave a comment.Sandra R.
Customer did not leave a comment.dempsey H.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Jamie L.
I checked the tires all around the truck and they looked like new rubber. I checked the four wheel car hauler and it had two new on right and two bald on left. I was hauling a Lincoln Town Car so was worried but made it until I parked at new house and came out the next morning and it was flat. Had a chuck of tread gone but still had some air. When we backed car off the tire came up enough we could get it to Rogers dropoff. If that trailer had blown and my car flipped, i would have been a very unhappy camper.BEN H.
Make sure to put the correct truck number on receipt of lease!Barbara S.
To make this a more convenient place to rent a mobile way to transfer from one place to another is to have access to a moving dolly .DOYLE G.
Very limited stock of trailers but did not reserve, so that's our fault. Had to wait a bit for office personnel but again did not reserve. Very nice, on our way quickly.GARRETT N.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.HUGH B.