Vehicle floor had dried mud on the floor upon arrival which I photographed and noted. This is of course no big deal until after moving a couch, sweeping the cargo area, and returning the vehicle I was charged an additional cleaning fee of $27.71 without an explanation. Penske is a far better choice and U-Haul is only a consideration if something is needed last minute. There are far cheaper companies with better customer service to rent from.
Jake S
Military Road Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Federal Way, WA 98001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I want to say that your booking agent Kenzie in Auburn is exceptional. We had to change dates and had numerous questions to be answered. We were extremely grateful for her pleasant demeanor and her competence in solving issues. You are lucky to have her.
Joanne CThe guy at the counter was very helpful when the app wouldn't work right. Got me all checked in and on my way. The U-Haul app is challenging at best for self check out. I had to restart it multiple times for it to be usable.
David SI folded the blankets and swept the floor but was charged with a cleaning fee with no one to ask why.
CHRISTOPHER CExcellent service from the nice guy at the station! Thanks!
CHARLES B