Use Uhaul store to rent a pick uo a really bad experience. 1 hour to pick uo the van and 1h to return it! awful!
Trailer Rental & Towing in Federal Way, WA at Military Road Mobile
Moving to or from Federal Way, WA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Federal Way, WA 98001 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Federal Way, WA
Cargo trailers in Federal Way, WA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Military Road Mobile!
Utility trailers are perfect for towing large or oversize cargo in Federal Way, WA 98001. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Military Road Mobile provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Federal Way, WA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Federal Way, WA online today!
Trailer and Towing Supplies
Got charged a after hours fee I didn't think was fair
We were going to drop off at a location in lakewood close to where we needed the uhaul. Though we got a call asking if we could drop off at a different location 30 minutes away from our original location and we will get an extra day and 30 miles extra no charge. We didn't need an extra day, it was more of an inconvenience and the 30 extra miles was just to give the uhaul to the location where the uhaul wanted at. It was an extreme inconvenience for us, costed us extra in gas, extra in our time, and overall an unpleasant experience. We will never drive extra to deliver a uhaul again. Also since we did all this we returned with same amount of gas as we had it, but the employee tried to get us to add more gas than we needed to. Would not stop asking us until we told the employee we have video and picture proof of the whole vehicle and gas gauge before we touched the truck. Very unhappy, very irritated, very inconvenienced. Would never recommend again to deliver a uhaul.
Get rid of remote drop off cause calling the uhaul number to get help they will hang up on you and they don't give you enough picture space to get all the truck in
Call or email me. I was supposed to receive a call within 48 hours to express my concerns, and I have not. Horrible communication, horrible customer service!
was hit with extra charges not rite? i went above and beyond to make sure this never happen?i went to car wash and cleaned outa my pocket not ri mention wasted 2 hours outa my life to get the vans proper key location?delivered before alotted time conpletely full on gas and the extra charges ? !! ill never recommend u haul and will spread this knowledge of miss treatment worst rental ever? travis mabey rino construction
Your review system is not valid. You name the locations where you pick up and drop off which are fine and not part of the problem. The problem is your scheduling department. They suck at their jobs. The end of story. I reserved and pre paid for a truck a week before I needed it. I was told someone would call me by Friday 6pm. On Friday by 7pm still no call so I called the 1800 number. Spoke with someone after being on hold forever and was told go here and pick up your truck Saturday morning, I wanted to start early so had opted for a 7am mobile pickup. Next day go to get truck at the location they sent me to which was a drive and not my desired location and you guessed it....No truck. Call 1800 number again, sit on hold forever and explain situation and get hung up on. Call 1800 number, sit on hold forever and finally get someone with half a brain. She finally finds me a truck which is another 30 minute drive away. I'm mad but need a truck so I say okay. I finally get the truck and complete my move. Somehow they changed my drop off location from the original requested drop off to another main store drop point in the next town over. Here is the kicker. I dropped the truck off early Sunday morning at the requested drop point by mobile drop off/no contact. Sunday while Im headed back to my home I get an email saying don't forget to drop your truck off at the changed location or you might get charged a fee. After I had already dropped the truck and keys at the original requested location. Call 1800 number, sit on hold forever and get hung up on. Call 1800 number, sit on hold forever and get told I can't help you and you need to call a different number. I tell him I'm driving and can you just transfer me. He response was â€œno I can't. you need to call them.â€ Then hangs up on me. I didn't get the number cause I'm driving and now I'm really mad. I finally get home and call 1800 number for the last time. I seriously told myself if this time it doesn't get handled I was just going to dispute every charge from you guys. So I call and sit on hold forever. Talk to another guy and tell him the whole story. In under 10 minutes this guy gets the drop off location switched back to the correct one and issues me a $50 credit per your truck guarantee. He was helpful and good at his job. The entire experience though was a G O A T R O P E. I will never use UHaul again.
The lady at gas station is so rude!!! Not helpful at all. She is not even wane give me the key. Keep telling me that no key available for the truck I was reserved. When the customer service called her and ask her to give me the key, she just throw it at cashier balcony. Rude and she said â€œ she is not sure that I am the right person or not. Don't know what she is applying!!!
Overall good experience but I was charged a fuel charge even though I filled it back to where it was.
Attendant had no knowledge of UHaul. Didn't have hand truck as ordered
U-haul sends an email to confirm your reservation and the email has three steps. The first one is a link to a site where you can pick up your vehicle. DO NOT USE IT. Instead, go use the U-haul app instead. The app is definitely not user friendly. Sometimes we had to select an option and the app would not register our selection. We had to keep trying over and over again until our selection would register. We also had a problem with trying to upload a photo to document to U-haul that there was damage to the truck that was not shown in their photo. The photo would not upload so we had to call U-Haul's customer service. The first time we got cut off after about 10 minutes of conversation. The second customer service person was very capable and she documented the damage in their system and told us we had to "accept" the incorrect photo so that we could continue on with getting our truck. Then, the app did not provide the correct information about the location of the keys. It was inside with the gas station attendant. We had been working with the app and customer service for about 50 minutes and the attendant never came out to tell us he had the key. It's possible he doesn't even know what the app says. All in all, it took an hour for us to get the vehicle. Fortunately, the check in process using the app went very smoothly. When I reserved the truck, I had a strange experience with the website. I was reserving a truck in Federal Way for 24 hours. I got back a confirmation that I could pick it up in Auburn (not close to Federal Way) and that it was reserved for 4 hours. I then set-up my U-haul account and it said I had a truck in Federal Way for 6 hours. I called Customer Service and they changed it to 24 hours. The one bright spot about this whole experience is that the Customer Service people have extended service hours and they are good at providing help over the phone. They are also very courteous.
Not a thing!
I was charged for a furniture dolly that I did not use.
To much unknown fees
Make it clear at the time of rental that the location is not a regular uhaul store. The process was to rent was not clear nor stated. It time consuming and annoying. We will never use this location again. Also, we put in $5 in gas which we did not get credit for. There was no information about buying gas or automatically being charged for it. The entire rental experience was negative.
Please next time charge someone immediately. I thought i had paid all only to get more charges I dont know why
The operator at this location is a complete crook. I was wrongfully overcharged for bogus charges for fuel after returning the truck. I called customer service and provided photographic evidence of the time, location, and the amount of fuel upon return. The customer service agent completely agreed with me that the fuel level was indeed at the same level as when I picked up the truck yet the owner of the location charged my credit card over $86 dollars in bogus charges. Upon investigation by the customer service department I was given a refund, but the fact remains; the owner of this location is a crook and is running a scam. He should have his franchise revoked! Read the other reviews concerning this location and do yourself a favor and avoid this location at all costs!
Your app absolutely sucks. The website worked fine.
Arrived at location late, told i couldn't pickup because of it, get things changed and go to pick up. In the end the location rep had the keys the whole time but he had tools me he didn't. Need to have better communication between uhaul and pickup locations when they aren't a uhaul facility.
I got charged for $20 extra saying after hours charges Even though I returned Truck in given time frame.
So my name is Rashaun Mccray. My phone num is 253-457-0661. It's been nothing but issues since 9/27 I reserved a truck then come the 9/28 the truck wasn't there. I have to wait half the day to get a truck. I was promised 30 miles for free it wasn't added. In fact I was charged extra for the truck and it was only used a few hours. I was lied to over and over. I would like a refund for the extra miles I was charged as promised. I did an online deal where I could pick up in one place and drop it off to where it was needed.
Horrible experience with the mobile check in and out and the store personnel
The gas station parking and employee suck. Treated me like shit and gave me 1 spot to park that was ideal for someone to break in because it was between two trucks.
We might recommend it, but with lots of caveats and extra instructions.