Signal is completely off at this location to do checkins and checkouts process.
Van N
Military Road Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Federal Way, WA 98001
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Customer Reviews
- 3.5 Average Customer Rating
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Point of contact was ok, but largely unhelpful. The location seemed to be in a cellphone dead zone so checking in was difficult. Not necessarily uhauls fault, but something to make note of in case someone doesn’t realize they can check in early, as I did.
William MThis is a gas station, poorly kept up and people loitering around. I told u haul that I wanted to check in at the counter on the web site, but when I went there was no counter to check in. It took me 1 1/2 to check in online. When I returned it, the manager told me there was nothing else for me to do, so I left, BIG mistake. Do not leave until they check you out. I got the receipt hours later and they charged me a cleaning fee. I used my high speed lawn blower in the back and it was clean when I dropped it off. When I requested proof for the charge, they sent me a picture of a tiny area of dust, no time stamp, no license plate, just the dust. The gas station is using the cleaning fee to generate income. Just another scam. If this has happened to you, call your credit card company, they can help you, don't let them get away with this.
GARY SSo I brought the U-Haul back to Federal Way. The whole truck was cleaned out. There was nothing wrong and I even filled the gas tank over the amount that it should’ve been. This man charged me almost $30 for a cleaning fee. He said he had to sweep the back and it looks so little like the dirt came off his shoe and I’m being charged for this bullshit. This is not fair and I want to file a complaint. This seems like a scam to me straight bullshit.
RACHEL CThe problem for me was the ap provided that asked me to take pictures of all the sides of the truck and the odometer...I was able to take 2 of the pics but then the app wouldn't take anymore. I then went back to the desk and was told to just use my camera. I am 78 year old female and the process was not easy. The dealer who is a gas station attendant was nice but clearly did not understand how to help me.
Vicki E