David was extremely helpful when I had questions and was able to help with some changes last minute.
Zackery T
Main Street Gas & Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fernley, NV 89408
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Customer Reviews
- 4.0 Average Customer Rating
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Car hauler not hooked up correctly, plus safety brake wasn't hooked up at all. Clerk who hooked it up not trained . UHaul first sent me to a location without my equipment, then here-30 miles away. I reserved it months ago. UHaul sucks!
Mark H.
Ricardo DFirst off the 15’ I originally ordered had a broken back door. It wouldn’t close properly. There were no other 15’ so I asked if I would get a discount on going to a 10’ or same price honored for next size up. No. I would have to contact Uhaul for discounts. Clerk also didn’t have access to keys for other vehicles since they were in lock box. Btw: Chris, the clerk, was truly truly fantastic. The owner came in and didn’t say hello or introduce himself. He took over for Chris but didn’t know all the procedures and kept having to ask Chris how to do things. I settled on a 10’. This transaction took over 90 minutes. Sam, the owner, looked at me and in a very loud voice said “LADY WHAT IS YOUR PROBLEM??” Both myself, my partner and my friend all were shocked at Sam yelling at me. He kept yelling and threatened me that he would “put me on the UHaul blacklist” for my attitude. He asked me again what my problem was. When I attempted it to answer he kept interrupting and again threatened me with a blacklist. I am a very calm person. I stood and waited for him to finish his tirade. I explained that I was frustrated with a busted 15’ and would have to figure out how to make a 10’ work. I also explains that I had a crew showing up and at this point I’m not going to be there to meet them. This location is located inside a gas station that also has a mini mart and a deli. All transactions are handled at the same counter. I would step aside to let other customers be served. He yelled at me that I was not at the right place to be helped for UHaul. That I should be standing in front of the computer which is hidden behind a glass case. There are no signs stating where to stand for UHaul. I pointed that out to Sam. He said I should have just known. He also told me that I’m not at all important to him but the mini mart customers are. He said “you think you’re right because you’re a customer” My response “the actual saying is ‘the customer has rights’.” I own a business. I deal with customers all.the.time. This man should not be representing your company. He open carry’s a gun. I get it because he’s got a minimart but he made sure a few times that I saw his gun. When I finally got the 10’ it was dirty and I swept it out before I loaded it. The drivers side mirror was also cracked. The transmission is going in this vehicle but why bother to tell Sam since he told me my business doesn’t matter and I would be blacklisted. I will never use UHaul’s services again. Nor will I recommend UHaul.
Mari HThe gentleman went out of his way to assist my wife in turning in the trailer
THOMAS T