I usually rent at another location, where they have a large variety of trucks to rent, are friendly and quick. This location is 2 miles from my home and I was in a hurry. Using the online app was not quick. It took too long for "approval" and the process was cumbersome. I finally got the truck, loaded it with the furniture I was moving, closed and secured the door. Drove <1 mile when I learned that the door latch disconnected and the door was up, exposing my furniture to falling out and causing an accident. I pulled over and tried several times to get the latch to securely lock. It didn't. So, I had to find a tool to help me get it secured. The truck's transmission was sluggish, another safety hazard in traffic. In the future, I'll drive the extra 7.5 miles each way to get a better experience, which will cost me around $15 more each time.
TRACEY N
Postal Annex 17001
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fishers, IN 46037
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkGreat experience. They were very helpful and prompt with my reservation. Highly recommend!
Brian HThe staff is so friendly, makes the whole rental process easy & quick, and everything is upfront. No hidden fees. Will definitely be a returning customer! Thanks Postal Annex!
Stefanie ONo AC in truck. Poor wifi in area. Made it extremely difficult to pick up vehicle
Joy BI don’t know what the problem was, but we were unable to get our vehicle for an hour and a half. I don’t know if it was the Wi-Fi signal or a problem with the app with U-Haul, but I could not get logged into the app to do our mobile pick up. Also, the U-Haul customer service was awful. The chat wait time was 34 minutes and the phone wait time was an hour. Our moving start time was delayed by two hours, which was a significant stress on our day.
Kari L