Was treated very poorly by the manager at the desk. They had the equipment that I had reserved but were holding it for another customer that was to arrive after my pick up time. I arrived 5 min prior to my pick up time and was told they could not help me because I was early. When I questioned them about the time and equipment that I could see parked on the lot I was told to stop talking. The other employees were mortified by the terrible treatment but hostage to the abusive manager. I will never return to this location if this is how they treat customers.
Marnell W
The Mower Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fishers, IN 46038
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer Service was excellent!!!
KYLE BI rent Uhauls from this location and one nearby at least 8 times per year. From now on, I'll only rent from the Uhaul about 2 miles north of this Mower Shop location. At the Uhaul Moving & Storage location in Noblesville, I have always been treated professionally and kindly. At the Mower Shop, its hit or miss. As a home stager, I'm under the gun to get alot of work done in a short timeframe. I need to have confidence in the reliability of the equipment I rent. In the past 45 days, twice I've rented horrible trucks from The Mower Store location, which is frustrating and stressful. Last week, I rented a Uhaul from the Mower store, and as usual, the employee asked for estimated miles. I explained that this time I was moving my college daughter home, and we both agreed that the anticipated mileage would be just over 100 miles. As I started to drive the truck, a strange noise occurred, so instead of driving 130 miles round trip with a challenging truck, I waited in line to request a more road-fit truck. The red-headed employee who provided "customer service" was hostile and condescending, informing me he's not sure what I would expect with trucks with over 100k miles on them. He embarrassed not only himself and me, but anyone who was in earshot of his mistreatment of a middle-aged woman who simply asked for a more road safe truck. Between the hit or miss road-readiness of the trucks and the hit or miss attitude of the employees, its just easier to visit the Uhaul off 146th Street location. Everyone there just seems more helpful and customer service oriented.
TRACEY NIt was sufficient
ERICA INothing really. Smooth check, truck was good, drop-off no problem.
KENT F